Ensure that an agreement is put in place with the Biller OU appointing it as a default operating unit.
Ensure that the communication between the BBPOU and Biller happens over a secure channel.
Online Billers must update the consumers account on a real time basis. On receiving receipt of payment, success message should be received from Biller OU.
For offline, it is suggested that the bill information is shared with the Biller OU at regular intervals.
For Billers where bills are paid without fetch, there may be cases where the payments cannot be accounted for any refund requests originating from the customer BBPOU must be promptly responded to.
Billers must reconcile the funds remitted by the Biller OU on a daily basis.
Billers must work with Biller OU to resolve the complaints and disputes within the prescribed TATs.
All eligible refund cases must be processed immediately.
For participating in BBPS the biller has to choose only two BBPOUs (Biller BBPOUs) to get on boarded.
This enables the biller to reach out to a larger customer base with minimal effort of integration and dealing with multiple partners
