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What's new?
17,940+ Billers onboarded by our top Biller Operating Unit.
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New categories
National Common Mobility Card (NCMC) and National Pension Scheme (NPS) will soon be supported on Bharat BillPay platform.
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BOAT
Biller Onboarding and Automated Testing is an API-based portal for easy testing and onboarding of Billers.
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CertPlay
An automated certification portal for Operating Units on Bharat BillPay platform.
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Top 20 BOUs
Top performing Biller Operating Units in the last month, based on transaction volume.
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Top 30 COUs
Top performing Customer Operating Units in the last month, based on transaction volume.
Benefits
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Single point access to 21,000+ Billers.
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Reduced costs via a digitalised process.
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Wide reach with 150+ digital channels and 35+ lakh physical outlets.
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Fast settlements, easier reconciliation process.
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Access to a centralised portal for Customer complaints & dispute management.
View all benefits
20+ Categories
More categories coming soon.
Related question(s)
What's in it for Operating Units?
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Bharat BillPay platform
One simple integration to facilitate recurring payments and collections for Bharat’s vast network of Billers and Customers.
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Custom solutions
Bharat BillPay offers custom tech solutions to support all ecosystem partners.
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UPMS
Optimise recurring payments for your Customers with auto-reminders, auto-debit mandates and elimination of repeat reminders from other live channels.
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Canvas
A dedicated portal for transaction disputes and Customer complaints management.
What are the
responsibilities
of
Operating Units?
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Onboarding Billers
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Settlement of all transactions
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Handling Customer grievances and disputes
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Compliance with service level agreements
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Putting into place a fraud and risk mechanism
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Onboarding Agent Institutions and Agents
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Settlement of all transactions
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Handling Customer grievances and disputes
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Compliance with service level agreements
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Putting into place a fraud and risk mechanism
FAQs
Agents are the customer touch points and service points available in the form of branch offices, collection centres, business correspondents and outlets. Agents accept bill payments through various modes.
Agents may be onboarded either directly by BBPOU or by Agent Institutions to offer BBPS services. Agents onboarded by Agent Institutions are also referred to as Sub-Agents.
BBPOUs are authorised by RBI, to function in adherence to the standards set by the BBPCU. While there is a single BBPCU, there could be multiple BBPOUs operating under BBPS. Thus, BBPOUs operate under a tiered structure which could be further strengthened through Agent networks and Agent Institutions. BBPOUs onboard Billers, Agent Institutions, and aggregators, and set up agent networks and customer touch points to handle bill payments through different channels, including self-service, assisted, electronic, and manual modes. BBPOUs, by definition, may be banks as well as non-banks.
BBPOUs onboard Agent Institutions which may further onboard digital channels or Agents and/or set up customer service points in various regions and locations.
An eligible non-bank/bank entity can set up a BBPOU after obtaining an in-principle authorization from RBI under the PSS Act 2007. The BBPOU will have to submit an application for authorisation to RBI before applying to BBPCU for onboarding.