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Privacy &
Security Policy

NPCI/ BBPCU is fully committed to maintain and protect the privacy, secrecy, security and integrity of the information received by it from persons accessing its website, its members and their customers in accordance with applicable statutes, rules, regulations and directions issued thereunder. NPCI/ BBPCU adopts and implements best international standards and practices for protection, non-disclosure and privacy of information.

When a person visits Bharat BillPay website, the website administrator uses cookies to monitor and collect statistics about visitor's browser, including information about the time and date when a visitor accessed the site, the pages he visited, the Internet domain and IP address from which he accessed the site and information on the browsing software he/she used to access the site. However, no attempt is made to gather or keep personal details to identify users except, in an unlikely event of an investigation, where a law enforcement agency may exercise a power to inspect activity logs.

Bharat BillPay website enables a visitor to access several other websites on which NPCI/BBPCU has no control. NPCI/ BBPCU is not responsible for the content and the privacy practices of such websites. NPCI/ BBPCU encourages a visitor to examine each website’s privacy statement

When you make an enquiry about Bharat BillPay on the website,
you will provide to us:

  • Name
  • Contact number
  • Email address

The personal information you provide in relation to any enquiry will be collected by NPCI/ BBPCU for the purpose of resolving the queries and reaching out to you with appropriate resolution. NPCI/ BBPCU may also disclose your information if required to do so by law, or if you request it to do so.

As a corporate body NPCI/ BBPCU maintains the records and information in a safe and secured manner as per its policy and in compliance with the statutory provisions and directions for the period required by it and as prescribed by laws and rules etc. NPCI/ BBPCU does not allow any unauthorized access to the information stored by it in paper or electronic form. The information is securely stored and access is restricted to authorised personnel only. NPCI/ BBPCU incorporates confidentiality clause in non-disclosure agreement with entities having business with NPCI/ BBPCU to keep personal information secure and confidential and not to disclose the personal information to others, unless required by law or by an order of a court or by written instruction by NPCI/ BBPCU. Such non-disclosure agreements stipulate that all personal information obtained by other party from the arrangement with NPCI/ BBPCU will be returned or destroyed on termination/expiry of the non-disclosure agreement.

It is NPCI’s/BBPCU’s commitment to ensure that there are appropriate operational, physical, electronic, procedural and technical safeguards against any unauthorized access or breach of data security to avoid any loss or damage to the owners of confidential information.

Some of the salient features of information security system are as under:

  • Use of firewalls, encryption and data leakage prevention technologies to protect information
  • Audit of all vendors and service providers and execution of non-disclosure agreements before availing their services
  • Continuous monitoring of NPCI/BBPCU physical and technical environment for vulnerabilities and potential intrusions and implementation of controls to identify and address any concern related to protection of data

Get in touch

In case of queries regarding privacy and security, please write to us.