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Why was Bharat
BillPay set up?

Customers routinely pay for utilities, financial services, entertainment subscriptions, and health-related expenses, among others. In the past, customers and service providers in India faced a lot of hurdles in paying and collecting payments.

  • Billers had to create and maintain their own collection outlets and websites

  • Customers had to make each payment at different collection outlets and websites

  • Customers had few choices of payment modes

  • Physical collection outlets had restricted operational hours

  • Physical collection outlets were sparsely located outside urban areas

Making and collecting payments was time-consuming, required massive overhead and infrastructure cost, and lacked standardisation from one payment to the next.

Today, Bharat BillPay
solves these problems.

What is Bharat BillPay platform?

What is

BBPS
BBPS

Bharat BillPay

Platform?

Bharat BillPay was conceptualised by the RBI.

It offers technological solutions to bring businesses and Customers under one system and facilitate payment collections.

Customers can make payments via physical payment collection outlets (bank branches, agent collection stores etc) and digital channels (apps, websites etc) across India.

The system facilitates fast settlements, supports multiple payment modes and makes over 21,000+ Billers accessible to millions of Customers.

What are the
responsibilities
of
Bharat BillPay Central
Unit (BBPCU)?

The Bharat BillPay Central Unit (BBPCU) functions as the single
authorised entity operating the system.

  • Set processes and procedures for the business

    Set processes and procedures for the business

  • Marketing and brand positioning of Bharat BillPay

    Marketing and brand positioning of Bharat BillPay

  • Clearing and settlement of BOUs, COUs, and their respective Agent Institutions

    Clearing and settlement of BOUs, COUs and their respective Agent Institutions

  • Consumer complaint and dispute management

  • Onboarding of Operating Units and their respective Billers and Agent Institutions

    Onboarding of Operating Units and their respective Billers and Agent Institutions

  • Appropriate MIS and suitable fraud risk management

    Appropriate MIS and suitable fraud risk management

What are the benefits
of Bharat
BillPay platform?

  • Timely collection for Billers

    Timely collection
    for Billers

    Designing a system so simple, that there are no excuses for missing a payment deadline.

  • Ease of payments for customers

    Ease of payments
    for Customers

    Customers can pay all bills from a single platform, any time, anywhere.

  • Real-time confirmation

    Real-time
    confirmation

    Billers and Customers are notified about payment transfers instantly via SMS or physical receipts.

  • Super secure bookkeeping

    Super secure bookkeeping

    Every payment transaction is securely recorded digitally.

  • Centralised dispute management

    Centralised dispute management

    Customers can lodge complaints regarding any supported bill on a single platform.

  • Genuine entities

    Genuine entities

    All partners only engage with genuine parties.

View all benefits

What is the history of
Bharat BillPay?

The foundations of Bharat BillPay were
laid down when RBI initiated a
nationwide
study via the Government Internal
Revenue Order (GIRO) advisory
committee in 2013.

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Who serves on the Board of
Directors of Bharat BillPay?

Our board members bring decades of experience and expertise in the banking and fintech sectors.

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Corporate Social Responsibility

Partnering with leading social development
organisations to tackle some of the country's most
pressing social challenges.

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Media room

Discover latest news, press releases, announcements
and videos about Bharat BillPay.

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Board of Directors

Our board members bring decades of experience and
expertise in the banking and fintech sectors.

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Steering committee

Members of our steering committee actively
participate in developing guidelines for the Bharat
BillPay ecosystem.

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