Billers had to create and maintain their own collection outlets and websites
Customers had to make each payment at different collection outlets and websites
Customers had few choices of payment modes
Physical collection outlets had restricted operational hours
Physical collection outlets were sparsely located outside urban areas
Making and collecting payments was time-consuming, required massive overhead and infrastructure cost, and lacked standardisation from one payment to the next.
Today, Bharat BillPay
solves these problems.
What is Bharat BillPay platform?
Bharat BillPay was conceptualised by the RBI.
It offers technological solutions to bring businesses and customers under one system and facilitate payment collections.
Customers can make payments via physical payment collection outlets (bank branches, agent collection stores etc) and digital channels (apps, websites etc) across India.
The system facilitates fast settlements, supports multiple payment modes and makes over 21,000+ Billers accessible to millions of customers.
What are the
Bharat BillPay Central
The Bharat BillPay Central Unit (BBPCU) functions as the single
authorised entity operating the system.
Set processes and procedures for the business
Marketing and brand positioning of Bharat BillPay
Clearing and settlement of BOUs, COUs, and their respective Agent Institutions
Consumer complaint and dispute management
Onboarding of Operating Units and their respective Billers and Agent Institutions
Appropriate MIS and suitable fraud risk management
What are the benefits
Designing a system so simple, that there are no excuses for missing a payment deadline.
Ease of payments
Customers can pay all bills from a single platform, any time, anywhere.
Billers and Customers are notified about payment transfers instantly via SMS or physical receipts.
Super secure bookkeeping
Every payment transaction is securely recorded digitally.
Centralised dispute management
Customers can lodge complaints regarding any supported bill on a single platform.
All partners only engage with genuine parties.
View all benefits
What is the history of
The foundations of Bharat BillPay were
laid down when RBI initiated a
study via the Government Internal
Revenue Order (GIRO) advisory
committee in 2013.
GIRO committee study for integrated bill payment system
Bharat BillPay guidelines and structure formulated
Pilot launch of Bharat BillPay
Bharat BillPay goes live with select payment categories
Brand launch of Bharat BillPay
Expansion from 5 to 20+ payment categories
NPCI Bharat BillPay Limited (NBBL) was formed
Launch of cross-border bill payments
Received approval to act as Settlement Agency in ONDC
Expansion of Bharat BillPay System scope in Monetary Policy
Achieved 100+ million transactions