Shall provide the customer touch points for payment of bills issued by any biller who is a participant in the BBPS will be accepted.
Facilitate BBPS registration by customers who opt to do so and also assist the registered customers to map billers to their registered id, as desired by the customer.
A BBPS logo or trademark will be prominently displayed at the collection points as per the guidelines laid down by BBPCU to identify agent’s outlet as BBPS enabled Service Point.
Compliance and adherence to all procedural guidelines and standards of BBPS.
Agents to assist customers for grievance and other transactional complaints. Also, sensitively handle the customer in case of any dispute and grievance/s.
The customer shall be given an instant confirmation of bill payments and printed receipt in accordance with the standards and guidelines of BBPS.
On-boarding Process and Pre-requisites for becoming an agent
Business address authorization letter and license/authorization to carry on to business.
Compliance of KYC (Generally accepted proof of identity and address as required for opening bank accounts as per extant instructions. Illustratively, for proof of identity: Govt. Issued Photo ID or Aadhaar number or PAN card; for proof of address: current or permanent residential address proof or Aadhaar card or current address recorded in bank account.)
Credibility check and credentials verification, account with any bank.
Information to be displayed at each outlet:
BBPOU shall confirm the availability of at least a minimum number of payment modes (credit card/debit card/IMPS/UPI/Cash) at the agent's outlet.