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Customer BBPOUs Biller BBPOUs
Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 77.78% 22.22%
6 INDIA IDEAS COM LIMITED 99.55% 0.45%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA NIL NIL
9 CANARA BANK 100.00% 0.00%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED NIL NIL
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED 100.00% 0.00%
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED NIL NIL
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 100.00% 0.00%
27 INDIAN BANK NIL NIL
28 ICICI BANK LIMITED NIL NIL
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 82.98% 17.02%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 77.78% 22.22%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED NIL NIL
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 0.00% 100.00%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 33.33% 66.67%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED 0.00% 100.00%
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 35.71% 64.29%
53 SPICE MONEY LIMITED 100.00% 0.00%
54 THE SOUTH INDIAN BANK LIMITED 88.89% 11.11%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 0.00% 100.00%
59 UNION BANK OF INDIA LIMITED 80.00% 20.00%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK NIL NIL
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 66.67% 33.33%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 0.00% 100.00%
9 CANARA BANK 33.33% 66.67%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED 100.00% 0.00%
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 0.00% 100.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 96.18% 3.82%
27 INDIAN BANK 100.00% 0.00%
28 ICICI BANK LIMITED 100.00% 0.00%
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 34.48% 65.52%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 100.00% 0.00%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED NIL NIL
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 33.33% 66.67%
45 PHONEPE 0.00% 100.00%
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 100.00% 0.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA NIL NIL
52 STANDARD CHARTERED BANK 0.00% 100.00%
53 SPICE MONEY LIMITED 100.00% 0.00%
54 THE SOUTH INDIAN BANK LIMITED 51.16% 48.84%
55 SVC CO-OPERATIVE BANK LIMITED 0.00% 100.00%
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK NIL NIL
59 UNION BANK OF INDIA LIMITED 83.33% 16.67%
60 UTKARSH SMALL FINANCE BANK LTD 100.00% 0.00%
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 72.73% 27.27%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 100.00% 0.00%
9 CANARA BANK 100.00% 0.00%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 100.00% 0.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 98.80% 1.20%
27 INDIAN BANK NIL NIL
28 ICICI BANK LIMITED NIL NIL
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 61.11% 38.89%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 72.22% 27.78%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED NIL NIL
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 0.00% 100.00%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 100.00% 0.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA NIL NIL
52 STANDARD CHARTERED BANK 17.24% 82.76%
53 SPICE MONEY LIMITED 100.00% 0.00%
54 THE SOUTH INDIAN BANK LIMITED 48.94% 51.06%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 0.00% 100.00%
59 UNION BANK OF INDIA LIMITED 92.31% 7.69%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 53.85% 46.15%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 0.00% 100.00%
9 CANARA BANK 100.00% 0.00%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 0.00% 100.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 96.30% 3.70%
27 INDIAN BANK 100.00% 0.00%
28 ICICI BANK LIMITED 100.00% 0.00%
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 60.00% 40.00%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 100.00% 0.00%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED NIL NIL
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 0.00% 100.00%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 50.00% 50.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 13.16% 86.84%
53 SPICE MONEY LIMITED 78.13% 21.88%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 33.33% 66.67%
59 UNION BANK OF INDIA LIMITED 85.71% 14.29%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 47.83% 52.17%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 0.00% 100.00%
9 CANARA BANK 100.00% 0.00%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 33.33% 66.67%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED 100.00% 0.00%
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 50.00% 50.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 100.00% 0.00%
27 INDIAN BANK NIL NIL
28 ICICI BANK LIMITED NIL NIL
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 62.79% 37.21%
33 INDIA POST PAYMENTS BANK 97.73% 2.27%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 61.54% 38.46%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 0.00% 100.00%
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 16.67% 83.33%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 100.00% 0.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 0.00% 100.00%
53 SPICE MONEY LIMITED 42.86% 57.14%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 80.00% 20.00%
59 UNION BANK OF INDIA LIMITED 100.00% 0.00%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 91.67% 8.33%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 25.00% 75.00%
9 CANARA BANK 91.89% 8.11%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED 0.00% 100.00%
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 100.00% 0.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED 50.00% 50.00%
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 99.35% 0.65%
27 INDIAN BANK 100.00% 0.00%
28 ICICI BANK LIMITED 100.00% 0.00%
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED 11.32% 88.68%
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 26.67% 73.33%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK 0.00% 0.00%
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 41.67% 58.33%
38 JANATA SAHAKARI BANK LTD 0.00% 100.00%
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 91.18% 8.82%
43 NSDL PAYMENTS BANK 0.00% 0.00%
44 Punjab National Bank 10.00% 90.00%
45 PHONEPE 66.67% 33.33%
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED NIL NIL
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 0.00% 100.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED 0.00% 0.00%
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 0.00% 100.00%
53 SPICE MONEY LIMITED 100.00% 0.00%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 100.00% 0.00%
59 UNION BANK OF INDIA LIMITED 75.00% 25.00%
60 UTKARSH SMALL FINANCE BANK LTD 100.00% 0.00%
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK NIL NIL
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 75.00% 25.00%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 33.33% 66.67%
9 CANARA BANK 100.00% 0.00%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED 100.00% 0.00%
12 CAPITAL SMALL FINANCE BANK LIMITED 100.00% 0.00%
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 60.00% 40.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 100.00% 0.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED 100.00% 0.00%
20 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 96.89% 3.11%
27 INDIAN BANK 50.00% 50.00%
28 ICICI BANK LIMITED 100.00% 0.00%
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED 2.13% 97.87%
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 48.15% 51.85%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH 100.00% 0.00%
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 78.95% 21.05%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 100.00% 0.00%
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 50.00% 50.00%
45 PHONEPE 5.00% 95.00%
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 66.67% 33.33%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 0.00% 100.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 14.29% 85.71%
53 SPICE MONEY LIMITED 20.00% 80.00%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 100.00% 0.00%
59 UNION BANK OF INDIA LIMITED 72.73% 27.27%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 85.71% 14.29%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 0.00% 100.00%
9 CANARA BANK 83.33% 16.67%
10 CENTRAL BANK OF INDIA 0.00% 0.00%
11 INFIBEAM AVENUES LIMITED 100.00% 0.00%
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK 0.00% 100.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED NIL NIL
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 92.90% 7.10%
27 INDIAN BANK NIL NIL
28 ICICI BANK LIMITED NIL NIL
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED 100.00% 0.00%
32 INDIAN OVERSEAS BANK 52.63% 47.37%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK 0.00% 0.00%
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 47.37% 52.63%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 100.00% 0.00%
43 NSDL PAYMENTS BANK 0.00% 0.00%
44 Punjab National Bank 0.00% 100.00%
45 PHONEPE 0.00% 0.00%
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 50.00% 50.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 100.00% 0.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED 0.00% 0.00%
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 37.04% 62.96%
53 SPICE MONEY LIMITED 50.00% 50.00%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED NIL NIL
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 100.00% 0.00%
59 UNION BANK OF INDIA LIMITED 92.31% 7.69%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK NIL NIL
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 50.00% 50.00%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA 100.00% 0.00%
9 CANARA BANK 70.59% 29.41%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED 100.00% 0.00%
14 CITY UNION BANK 100.00% 0.00%
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 100.00% 0.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED 0.00% 100.00%
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
23 THE FEDERAL BANK LIMITED 0.00% 100.00%
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 100.00% 0.00%
27 INDIAN BANK 100.00% 0.00%
28 ICICI BANK LIMITED 100.00% 0.00%
29 IDBI BANK LIMITED 100.00% 0.00%
30 IDFC BANK LIMITED 29.27% 70.73%
31 INDUSIND BANK LIMITED 100.00% 0.00%
32 INDIAN OVERSEAS BANK 6.67% 93.33%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED NIL NIL
38 JANATA SAHAKARI BANK LTD 100.00% 0.00%
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 100.00% 0.00%
43 NSDL PAYMENTS BANK NIL NIL
44 Punjab National Bank 0.00% 100.00%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED 0.00% 100.00%
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 88.24% 11.76%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA 100.00% 0.00%
52 STANDARD CHARTERED BANK 29.79% 70.21%
53 SPICE MONEY 40.00% 60.00%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK 100.00% 0.00%
59 UNION BANK OF INDIA LIMITED 100.00% 0.00%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 THE AP MAHESH COOP URBAN BANK NIL NIL
2 AIRTEL PAYMENTS BANK LIMITED NIL NIL
3 AU SMALL FINANCE BANK 100.00% 0.00%
4 AXIS BANK LIMITED 100.00% 0.00%
5 BANK OF BARODA 100.00% 0.00%
6 INDIA IDEAS COM LIMITED 99.93% 0.07%
7 BANDHAN BANK LIMITED NIL NIL
8 BANK OF INDIA NIL NIL
9 CANARA BANK 68.97% 31.03%
10 CENTRAL BANK OF INDIA NIL NIL
11 INFIBEAM AVENUES LIMITED NIL NIL
12 CAPITAL SMALL FINANCE BANK LIMITED NIL NIL
13 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
14 CITY UNION BANK NIL NIL
15 THE CATHOLIC SYRIAN BANK NIL NIL
16 DBS BANK LIMITED NIL NIL
17 DCB BANK LIMITED 0.00% 100.00%
18 DHANLAXMI BANK LIMITED NIL NIL
19 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
20 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
21 ESAF SMALL FINANCE BANK NIL NIL
22 EURONET SERVICES INDIA PRIVATE LIMITED NIL NIL
23 THE FEDERAL BANK LIMITED NIL NIL
24 FINO PAYMENTS BANK NIL NIL
25 GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED NIL NIL
26 HDFC BANK LIMITED 95.77% 4.23%
27 INDIAN BANK 100.00% 0.00%
28 ICICI BANK LIMITED NIL NIL
29 IDBI BANK LIMITED NIL NIL
30 IDFC BANK LIMITED NIL NIL
31 INDUSIND BANK LIMITED NIL NIL
32 INDIAN OVERSEAS BANK 0.00% 100.00%
33 INDIA POST PAYMENTS BANK 100.00% 0.00%
34 EBIX CASH NIL NIL
35 JANA SMALL FINANCE BANK NIL NIL
36 JIO PAYMENTS BANK NIL NIL
37 THE JAMMU AND KASHMIR BANK LIMITED 15.63% 84.38%
38 JANATA SAHAKARI BANK LTD NIL NIL
39 THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED NIL NIL
40 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
41 THE LAKSHMI VILAS BANK LIMITED NIL NIL
42 ONE MOBIKWIK SYSTEMS PRIVATE LIMITED 0.00% 100.00%
43 NSDL PAYMENTS BANK NIL NIL
44 PUNJAB NATIONAL BANK 50.00% 50.00%
45 PHONEPE NIL NIL
46 PUNJAB AND SIND BANK NIL NIL
47 PAYTM PAYMENTS BANK LIMITED NIL NIL
48 PAYU PAYMENTS PRIVATE LIMITED 100.00% 0.00%
49 RBL BANK LIMITED 100.00% 0.00%
50 THE SARASWAT CO-OPERATIVE BANK LIMITED NIL NIL
51 STATE BANK OF INDIA 0.00% 100.00%
52 STANDARD CHARTERED BANK 13.10% 86.90%
53 SPICE MONEY 0.00% 100.00%
54 THE SOUTH INDIAN BANK LIMITED 100.00% 0.00%
55 SVC CO-OPERATIVE BANK LIMITED NIL NIL
56 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
57 TAMILNAD MERCANTILE BANK LIMITED 100.00% 0.00%
58 UCO BANK NIL NIL
59 UNION BANK OF INDIA LIMITED 68.18% 31.82%
60 UTKARSH SMALL FINANCE BANK LTD NIL NIL
61 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 94.72% 5.28%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 99.87% 0.13%
4 BANK OF BARODA 97.52% 2.48%
5 CANARA BANK 91.31% 8.69%
6 CSC E GOVERNANCE SERVICES INDIA LIMITED 56.67% 43.33%
7 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
8 EBIX CASH 77.05% 22.95%
9 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
10 EURONET SERVICES INDIA PRIVATE LIMITED 94.35% 5.65%
11 HDFC BANK LIMITED 73.68% 26.32%
12 ICICI BANK LIMITED 98.97% 1.03%
13 IDBI BANK LIMITED 64.29% 35.71%
14 IDFC BANK LIMITED 92.46% 7.54%
15 INDIA IDEAS COM LIMITED 99.56% 0.44%
16 INDIAN BANK 0.00% 100.00%
17 INDIAN OVERSEAS BANK 85.04% 14.96%
18 INDUSIND BANK LIMITED 100.00% 0.00%
19 INFIBEAM AVENUES LIMITED 99.21% 0.79%
20 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
21 Jana Small Finance Bank Limited 0.00% 100.00%
22 JIO PAYMENTS BANK 100.00% 0.00%
23 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
24 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
25 PAYU PAYMENTS PRIVATE LIMITED 53.23% 46.77%
26 PUNJAB NATIONAL BANK 90.00% 10.00%
27 STATE BANK OF INDIA 100.00% 0.00%
28 THE FEDERAL BANK LIMITED 60.36% 39.64%
29 THE JAMMU AND KASHMIR BANK LIMITED 88.80% 11.20%
30 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
31 UCO BANK NIL NIL
32 UNION BANK OF INDIA 14.29% 85.71%
33 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 97.62% 2.38%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 99.63% 0.37%
5 BANK OF BARODA 100.00% 0.00%
6 INDIA IDEAS COM LIMITED 99.91% 0.09%
7 CANARA BANK 95.21% 4.79%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 78.26% 21.74%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
11 EURONET SERVICES INDIA PRIVATE LIMITED 95.76% 4.24%
12 THE FEDERAL BANK LIMITED 37.78% 62.22%
13 HDFC BANK LIMITED 49.44% 50.56%
14 ICICI BANK LIMITED 99.52% 0.48%
15 IDBI BANK LIMITED 50.91% 49.09%
16 IDFC BANK LIMITED 91.01% 8.99%
17 INDUSIND BANK LIMITED 100.00% 0.00%
18 INDIAN OVERSEAS BANK 90.65% 9.35%
19 EBIX CASH 76.19% 23.81%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 100.00% 0.00%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK 100.00% 0.00%
24 PAYTM PAYMENTS BANK LIMITED 98.29% 1.71%
25 PAYU PAYMENTS PRIVATE LIMITED 66.09% 33.91%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA 25.00% 75.00%
31 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 70.49% 29.51%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 99.03% 0.97%
5 BANK OF BARODA 78.40% 21.60%
6 INDIA IDEAS COM LIMITED 98.43% 1.57%
7 CANARA BANK 100.00% 0.00%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 76.92% 23.08%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
11 EURONET SERVICES INDIA PRIVATE LIMITED 98.75% 1.25%
12 THE FEDERAL BANK LIMITED 65.63% 34.38%
13 HDFC BANK LIMITED 40.33% 59.67%
14 ICICI BANK LIMITED 99.19% 0.81%
15 IDBI BANK LIMITED 15.00% 85.00%
16 IDFC BANK LIMITED 78.15% 21.85%
17 INDUSIND BANK LIMITED 83.24% 16.76%
18 INDIAN OVERSEAS BANK 91.12% 8.88%
19 EBIX CASH 100.00% 0.00%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 82.23% 17.77%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK 91.30% 8.70%
24 PAYTM PAYMENTS BANK LIMITED 99.75% 0.25%
25 PAYU PAYMENTS PRIVATE LIMITED 72.22% 27.78%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA NIL NIL
31 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 89.46% 10.54%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 99.11% 0.89%
5 BANK OF BARODA 93.92% 6.08%
6 INDIA IDEAS COM LIMITED 99.93% 0.07%
7 CANARA BANK 100.00% 0.00%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 71.79% 28.21%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
11 EURONET SERVICES INDIA PRIVATE LIMITED 99.18% 0.82%
12 THE FEDERAL BANK LIMITED 37.50% 62.50%
13 HDFC BANK LIMITED 44.44% 55.56%
14 ICICI BANK LIMITED 100.00% 0.66%
15 IDBI BANK LIMITED 26.98% 73.02%
16 IDFC BANK LIMITED 90.81% 9.19%
17 INDUSIND BANK LIMITED 90.97% 9.03%
18 INDIAN OVERSEAS BANK 84.25% 15.75%
19 EBIX CASH 100.00% 0.00%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 71.88% 28.13%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK 36.61% 63.39%
24 PAYTM PAYMENTS BANK LIMITED 98.56% 1.44%
25 PAYU PAYMENTS PRIVATE LIMITED 94.05% 5.95%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA NIL NIL
31 YES BANK LIMITED 100.00% 0.00%

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 94.31% 5.69%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 97.77% 2.23%
5 BANK OF BARODA 84.02% 15.98%
6 INDIA IDEAS COM LIMITED 98.89% 1.11%
7 CANARA BANK 100.00% 0.00%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 81.25% 18.75%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
11 EURONET SERVICES INDIA PRIVATE LIMITED 99.69% 0.31%
12 THE FEDERAL BANK LIMITED 36.36% 63.64%
13 HDFC BANK LIMITED 46.92% 53.08%
14 ICICI BANK LIMITED 98.85% 1.15%
15 IDBI BANK LIMITED 10.17% 89.83%
16 IDFC BANK LIMITED 65.74% 34.26%
17 INDUSIND BANK LIMITED 81.52% 18.48%
18 INDIAN OVERSEAS BANK 93.60% 6.40%
19 EBIX CASH 100.00% 0.00%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 71.48% 28.52%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK 92.31% 7.69%
24 PAYTM PAYMENTS BANK LIMITED 99.95% 0.05%
25 PAYU PAYMENTS PRIVATE LIMITED 87.34% 12.66%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 98.72% 1.28%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK 0.00% 100.00%
30 UNION BANK OF INDIA NIL NIL
31 YES BANK LIMITED 100.00% 0.00%

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 99.54% 0.46%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 97.70% 2.30%
5 BANK OF BARODA 86.79% 13.21%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 CANARA BANK 97.31% 2.69%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 0.00% 100.00%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 66.67% 33.33%
11 EURONET SERVICES INDIA PRIVATE LIMITED 99.57% 0.43%
12 THE FEDERAL BANK LIMITED 64.79% 35.21%
13 HDFC BANK LIMITED 53.75% 46.25%
14 ICICI BANK LIMITED 99.43% 0.57%
15 IDBI BANK LIMITED 18.99% 81.01%
16 IDFC BANK LIMITED 94.16% 5.84%
17 INDUSIND BANK LIMITED 78.74% 21.26%
18 INDIAN OVERSEAS BANK 87.20% 12.80%
19 EBIX CASH 97.37% 2.63%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 68.99% 31.01%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK 3.45% 96.55%
24 PAYTM PAYMENTS BANK LIMITED 99.53% 0.47%
25 PAYU PAYMENTS PRIVATE LIMITED 85.71% 14.29%
26 STATE BANK OF INDIA 98.61% 1.39%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 99.16% 0.84%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA 0.00% 0.00%
31 YES BANK LIMITED 100.00% 0.00%

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 96.83% 3.17%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 93.59% 6.41%
5 BANK OF BARODA 81.72% 18.28%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 CANARA BANK 100.00% 0.00%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 0.00% 100.00%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
11 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
12 THE FEDERAL BANK LIMITED 40.48% 59.52%
13 HDFC BANK LIMITED 43.33% 56.67%
14 ICICI BANK LIMITED 89.19% 10.81%
15 IDBI BANK LIMITED 23.96% 76.04%
16 IDFC BANK LIMITED 86.47% 13.53%
17 INDUSIND BANK LIMITED 83.51% 16.49%
18 INDIAN OVERSEAS BANK 97.38% 2.63%
19 EBIX CASH 80.43% 19.57%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 98.42% 1.58%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK NIL NIL
24 PAYTM PAYMENTS BANK LIMITED 99.96% 0.04%
25 PAYU PAYMENTS PRIVATE LIMITED 87.69% 12.31%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA NIL NIL
31 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 100.00% 0.00%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 98.66% 1.34%
5 BANK OF BARODA 95.65% 4.35%
6 INDIA IDEAS COM LIMITED 100.00% 0.00%
7 CANARA BANK 97.10% 2.90%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 100.00% 0.00%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
11 EURONET SERVICES INDIA PRIVATE LIMITED 100.00% 0.00%
12 THE FEDERAL BANK LIMITED 58.20% 41.80%
13 HDFC BANK LIMITED 18.79% 81.21%
14 ICICI BANK LIMITED 76.92% 23.08%
15 IDBI BANK LIMITED 0.00% 100.00%
16 IDFC BANK LIMITED 93.84% 6.16%
17 INDUSIND BANK LIMITED 93.95% 6.05%
18 INDIAN OVERSEAS BANK 90.13% 9.87%
19 EBIX CASH 52.38% 47.62%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 89.36% 10.64%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK NIL NIL
24 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
25 PAYU PAYMENTS PRIVATE LIMITED 96.53% 3.47%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 100.00% 0.00%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA 0.00% 0.00%
31 YES BANK LIMITED 50.00% 50.00%

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK 91.73% 8.27%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 98.23% 1.77%
5 BANK OF BARODA 94.79% 5.21%
6 INDIA IDEAS COM LIMITED 99.22% 0.78%
7 CANARA BANK 70.39% 29.61%
8 CSC E GOVERNANCE SERVICES INDIA LIMITED 42.86% 57.14%
9 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
10 EQUITAS SMALL FINANCE BANK LIMITED NIL NIL
11 EURONET SERVICES INDIA PRIVATE LIMITED 98.78% 1.22%
12 THE FEDERAL BANK LIMITED 20.00% 80.00%
13 HDFC BANK LIMITED 41.41% 58.59%
14 ICICI BANK LIMITED 95.49% 4.51%
15 IDBI BANK LIMITED 32.86% 67.14%
16 IDFC BANK LIMITED 78.49% 21.51%
17 INDUSIND BANK LIMITED 91.83% 8.17%
18 INDIAN OVERSEAS BANK 65.03% 34.97%
19 EBIX CASH 52.27% 47.73%
20 JIO PAYMENTS BANK 100.00% 0.00%
21 THE JAMMU AND KASHMIR BANK LIMITED 93.33% 6.67%
22 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
23 PUNJAB NATIONAL BANK NIL NIL
24 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
25 PAYU PAYMENTS PRIVATE LIMITED 97.14% 2.86%
26 STATE BANK OF INDIA 100.00% 0.00%
27 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
28 INGENICO EPAYMENTS INDIA LIMITED 99.79% 0.21%
29 UCO BANK NIL NIL
30 UNION BANK OF INDIA 0.00% 100.00%
31 YES BANK LIMITED NIL NIL

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No. Bharat Bill Payment Operating Unit Name 0 to 5 Days (Complaint Resolved %) Greater than 5 days (Complaint Resolved %)
1 AIRTEL PAYMENTS BANK LIMITED 77.50% 22.50%
2 AU SMALL FINANCE BANK 100.00% 0.00%
3 AXIS BANK LIMITED 100.00% 0.00%
4 INFIBEAM AVENUES LIMITED 96.50% 3.50%
5 BANK OF BARODA 89.24% 10.76%
6 INDIA IDEAS COM LIMITED 99.60% 0.40%
7 CANARA BANK 86.01% 13.99%
8 UNION BANK OF INDIA LIMITED NIL NIL
9 CSC E GOVERNANCE SERVICES INDIA LIMITED NIL NIL
10 DOMBIVLI NAGRI SAHAKARI BANK LIMITED NIL NIL
11 EQUITAS SMALL FINANCE BANK LIMITED 100.00% 0.00%
12 EURONET SERVICES INDIA PRIVATE LIMITED 99.51% 0.49%
13 THE FEDERAL BANK LIMITED 41.00% 59.00%
14 HDFC BANK LIMITED 29.62% 70.38%
15 ICICI BANK LIMITED 90.38% 9.83%
16 IDBI BANK LIMITED 27.91% 72.09%
17 IDFC BANK LIMITED 70.94% 29.06%
18 INDUSIND BANK LIMITED 91.71% 8.29%
19 INDIAN OVERSEAS BANK 91.17% 8.83%
20 EBIX CASH 100.00% 0.00%
21 JIO PAYMENTS BANK 100.00% 0.00%
22 THE JAMMU AND KASHMIR BANK LIMITED 94.51% 5.49%
23 KOTAK MAHINDRA BANK LIMITED 100.00% 0.00%
24 PAYTM PAYMENTS BANK LIMITED 100.00% 0.00%
25 PAYU PAYMENTS PRIVATE LIMITED 99.07% 0.93%
26 PUNJAB NATIONAL BANK NIL NIL
27 STATE BANK OF INDIA 100.00% 0.00%
28 TJSB SAHAKARI BANK LIMITED 100.00% 0.00%
29 INGENICO EPAYMENTS INDIA LIMITED 93.84% 6.16%
30 UCO BANK NIL NIL
31 BANK OF BARODA NIL NIL
32 YES BANK LIMITED 0.00% 100.00%

Note:

Complaints are raised in scenarios like:

  • Amount is deducted and no confirmation received to the customer
  • Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

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