Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 87.50% | 12.50% |
6 | BANK OF INDIA | 50.00% | 50.00% |
7 | CANARA BANK | 50.00% | 50.00% |
8 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 100.00% | 0.00% |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | Gujrat State Co-operative Bank | 100.00% | 0.00% |
23 | HDFC BANK LIMITED | 86.97% | 13.03% |
24 | ICICI BANK LIMITED | NIL | NIL |
25 | IDBI BANK LIMITED | NIL | NIL |
26 | IDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
28 | INDIA POST PAYMENTS BANK | 92.86% | 7.14% |
29 | INDIAN BANK | 100.00% | 0.00% |
30 | INDIAN OVERSEAS BANK | 100.00% | 0.00% |
31 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
32 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
33 | JANA SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
34 | JANATA SAHAKARI BANK LTD | NIL | NIL |
35 | JIO PAYMENTS BANK | NIL | NIL |
36 | KERALA GRAMIN BANK | NIL | NIL |
37 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
38 | NSDL PAYMENTS BANK | NIL | NIL |
39 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
40 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
41 | PAYU PAYMENTS PRIVATE LIMITED | 83.02% | 16.98% |
42 | PHONEPE | NIL | NIL |
43 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
44 | PUNJAB AND SIND BANK | 0.00% | 100.00% |
45 | Punjab National Bank | 100.00% | 0.00% |
46 | RBL BANK LIMITED | 90.91% | 9.09% |
47 | SPICE MONEY LIMITED | 100.00% | 0.00% |
48 | STANDARD CHARTERED BANK | 8.57% | 91.43% |
49 | STATE BANK OF INDIA | 75.00% | 25.00% |
50 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
52 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
53 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
54 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
55 | THE FEDERAL BANK LIMITED | NIL | NIL |
56 | THE JAMMU AND KASHMIR BANK LIMITED | 83.33% | 16.67% |
57 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
58 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | 100.00% | 0.00% |
59 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
60 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
61 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 33.33% | 66.67% |
62 | THE SOUTH INDIAN BANK LIMITED | 90.00% | 10.00% |
63 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
64 | UCO BANK | 100.00% | 0.00% |
65 | UNION BANK OF INDIA LIMITED | 60.00% | 40.00% |
66 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
67 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | 0.00% | 100.00% |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 50.00% | 50.00% |
6 | BANK OF INDIA | 0.00% | 100.00% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 100.00% | 0.00% |
14 | DHANLAXMI BANK LIMITED | 0.00% | 100.00% |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 0.00% | 100.00% |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 98.90% | 1.10% |
23 | ICICI BANK LIMITED | NIL | NIL |
24 | IDBI BANK LIMITED | 100.00% | 0.00% |
25 | IDFC BANK LIMITED | 91.09% | 8.91% |
26 | INDIA IDEAS COM LIMITED | 99.90% | 0.10% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | NIL | NIL |
29 | INDIAN OVERSEAS BANK | 39.29% | 60.71% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | 0.00% | 100.00% |
33 | JANATA SAHAKARI BANK LTD | 100.00% | 0.00% |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
41 | PHONEPE | NIL | NIL |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | 0.00% | 100.00% |
44 | Punjab National Bank | 80.00% | 20.00% |
45 | RBL BANK LIMITED | 97.96% | 2.04% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 22.22% | 77.78% |
48 | STATE BANK OF INDIA | 100.00% | 0.00% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 71.43% | 28.57% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | 0.00% | 100.00% |
58 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 50.00% | 50.00% |
61 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
62 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 100.00% | 0.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 96.55% | 3.45% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | BANK OF INDIA | 0.00% | 100.00% |
7 | CANARA BANK | NIL | NIL |
8 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 66.67% | 33.33% |
14 | DHANLAXMI BANK LIMITED | 0.00% | 100.00% |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 91.85% | 8.15% |
23 | ICICI BANK LIMITED | 100.00% | 0.00% |
24 | IDBI BANK LIMITED | 42.86% | 57.14% |
25 | IDFC BANK LIMITED | 89.11% | 10.89% |
26 | INDIA IDEAS COM LIMITED | 99.93% | 0.07% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | NIL | NIL |
29 | INDIAN OVERSEAS BANK | 69.05% | 30.95% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | NIL | NIL |
33 | JANATA SAHAKARI BANK LTD | NIL | NIL |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 97.93% | 2.07% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 76.92% | 23.08% |
41 | PHONEPE | 25.00% | 75.00% |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | 100.00% | 0.00% |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | RBL BANK LIMITED | 100.00% | 0.00% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 66.67% | 33.33% |
48 | STATE BANK OF INDIA | 93.75% | 6.25% |
49 | SVC CO-OPERATIVE BANK LIMITED | 100.00% | 0.00% |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 63.64% | 36.36% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 20.00% | 80.00% |
61 | THE SOUTH INDIAN BANK LIMITED | 98.82% | 1.18% |
62 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 100.00% | 0.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | BANK OF INDIA | 0.00% | 100.00% |
7 | CANARA BANK | NIL | NIL |
8 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 50.00% | 50.00% |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 100.00% | 0.00% |
23 | ICICI BANK LIMITED | 100.00% | 0.00% |
24 | IDBI BANK LIMITED | 100.00% | 0.00% |
25 | IDFC BANK LIMITED | 98.70% | 1.30% |
26 | INDIA IDEAS COM LIMITED | 99.92% | 0.08% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | 100.00% | 0.00% |
29 | INDIAN OVERSEAS BANK | 48.78% | 51.22% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | NIL | NIL |
33 | JANATA SAHAKARI BANK LTD | 100.00% | 0.00% |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 90.00% | 10.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 77.91% | 22.09% |
41 | PHONEPE | NIL | NIL |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | NIL | NIL |
45 | RBL BANK LIMITED | 100.00% | 0.00% |
46 | SPICE MONEY LIMITED | 90.91% | 9.09% |
47 | STANDARD CHARTERED BANK | 42.86% | 57.14% |
48 | STATE BANK OF INDIA | 52.63% | 47.37% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 94.44% | 5.56% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
61 | THE SOUTH INDIAN BANK LIMITED | 98.48% | 1.52% |
62 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 85.71% | 14.29% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 60.00% | 40.00% |
6 | BANK OF INDIA | NIL | NIL |
7 | CANARA BANK | NIL | NIL |
8 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 50.00% | 50.00% |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 82.88% | 17.12% |
23 | ICICI BANK LIMITED | 100.00% | 0.00% |
24 | IDBI BANK LIMITED | NIL | NIL |
25 | IDFC BANK LIMITED | 48.94% | 51.06% |
26 | INDIA IDEAS COM LIMITED | 99.77% | 0.23% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | NIL | NIL |
29 | INDIAN OVERSEAS BANK | 37.74% | 62.26% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | 0.00% | 100.00% |
33 | JANATA SAHAKARI BANK LTD | NIL | NIL |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 76.47% | 23.53% |
41 | PHONEPE | NIL | NIL |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | RBL BANK LIMITED | 0.00% | 100.00% |
46 | SPICE MONEY LIMITED | 85.71% | 14.29% |
47 | STANDARD CHARTERED BANK | 25.00% | 75.00% |
48 | STATE BANK OF INDIA | 100.00% | 0.00% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 85.71% | 14.29% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 93.33% | 6.67% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 50.00% | 50.00% |
61 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
62 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
63 | UCO BANK | 75.00% | 25.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | NIL | NIL |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | BANK OF INDIA | NIL | NIL |
7 | CANARA BANK | NIL | NIL |
8 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 87.50% | 12.50% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 100.00% | 0.00% |
14 | DHANLAXMI BANK LIMITED | 0.00% | 100.00% |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | 100.00% | 0.00% |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | 100.00% | 0.00% |
22 | HDFC BANK LIMITED | 94.20% | 5.80% |
23 | ICICI BANK LIMITED | 66.67% | 33.33% |
24 | IDBI BANK LIMITED | NIL | NIL |
25 | IDFC BANK LIMITED | 100.00% | 0.00% |
26 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | 100.00% | 0.00% |
29 | INDIAN OVERSEAS BANK | 16.00% | 84.00% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
33 | JANATA SAHAKARI BANK LTD | 100.00% | 0.00% |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | 20.00% | 80.00% |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 92.65% | 7.35% |
41 | PHONEPE | 35.29% | 64.71% |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | RBL BANK LIMITED | 100.00% | 0.00% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 17.39% | 82.61% |
48 | STATE BANK OF INDIA | 60.00% | 40.00% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 94.74% | 5.26% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 16.67% | 83.33% |
61 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
62 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 80.00% | 20.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | NIL | NIL |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | 0.00% | 0.00% |
11 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 90.00% | 10.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 93.81% | 6.19% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | 100.00% | 0.00% |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 76.19% | 23.81% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK LIMITED | 0.00% | 100.00% |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
40 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
41 | KERALA GRAMIN BANK | NIL | NIL |
42 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
43 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
44 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
45 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
46 | NSDL PAYMENTS BANK | 100.00% | 0.00% |
47 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
48 | Punjab National Bank | 0.00% | 0.00% |
49 | PHONEPE | 0.00% | 100.00% |
50 | PUNJAB AND SIND BANK | NIL | NIL |
51 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
52 | PAYU PAYMENTS PRIVATE LIMITED | 97.83% | 2.17% |
53 | RBL BANK LIMITED | 100.00% | 0.00% |
54 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 0.00% |
55 | STATE BANK OF INDIA | 100.00% | 0.00% |
56 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
57 | SPICE MONEY LIMITED | 100.00% | 0.00% |
58 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
59 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
60 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
61 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
62 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 25.00% | 75.00% |
64 | UNION BANK OF INDIA LIMITED | 84.62% | 15.38% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 72.73% | 27.27% |
6 | BANK OF INDIA | NIL | NIL |
7 | CANARA BANK | NIL | NIL |
8 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | NIL | NIL |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 99.38% | 0.63% |
23 | ICICI BANK LIMITED | 33.33% | 66.67% |
24 | IDBI BANK LIMITED | 100.00% | 0.00% |
25 | IDFC BANK LIMITED | 95.37% | 4.63% |
26 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | NIL | NIL |
29 | INDIAN OVERSEAS BANK | 7.41% | 92.59% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK LIMITED | 0.00% | 100.00% |
33 | JANATA SAHAKARI BANK LTD | NIL | NIL |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | 100.00% | 0.00% |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 84.88% | 15.12% |
41 | PHONEPE | NIL | NIL |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | NIL | NIL |
45 | RBL BANK LIMITED | 100.00% | 0.00% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
48 | STATE BANK OF INDIA | 100.00% | 0.00% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 40.00% | 60.00% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 100.00% | 0.00% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
61 | THE SOUTH INDIAN BANK LIMITED | 85.92% | 14.08% |
62 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
63 | UCO BANK | 60.00% | 40.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 83.33% | 16.67% |
6 | BANK OF INDIA | 20.00% | 80.00% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 100.00% | 0.00% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | 0.00% | 100.00% |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
16 | EBIX CASH | 0.00% | 100.00% |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
22 | HDFC BANK LIMITED | 100.00% | 0.00% |
23 | ICICI BANK LIMITED | 100.00% | 0.00% |
24 | IDBI BANK LIMITED | 100.00% | 0.00% |
25 | IDFC BANK LIMITED | 89.99% | 10.01% |
26 | INDIA IDEAS COM LIMITED | 98.52% | 1.48% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | 100.00% | 0.00% |
29 | INDIAN OVERSEAS BANK | 62.50% | 37.50% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK | NIL | NIL |
33 | JANATA SAHAKARI BANK LTD | NIL | NIL |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 84.29% | 15.71% |
41 | PHONEPE | 0.00% | 100.00% |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | NIL | NIL |
45 | RBL BANK LIMITED | 83.33% | 16.67% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 25.93% | 74.07% |
48 | STATE BANK OF INDIA | 94.44% | 5.56% |
49 | SVC CO-OPERATIVE BANK LIMITED | 100.00% | 0.00% |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 87.50% | 12.50% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
61 | THE SOUTH INDIAN BANK LIMITED | 98.28% | 1.72% |
62 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
63 | UCO BANK | 40.00% | 60.00% |
64 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANDHAN BANK LIMITED | NIL | NIL |
5 | BANK OF BARODA | 76.00% | 24.00% |
6 | BANK OF INDIA | 14.29% | 85.71% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
9 | CENTRAL BANK OF INDIA | NIL | NIL |
10 | CITY UNION BANK | 72.73% | 27.27% |
11 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
12 | DBS BANK LIMITED | NIL | NIL |
13 | DCB BANK LIMITED | NIL | NIL |
14 | DHANLAXMI BANK LIMITED | NIL | NIL |
15 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
16 | EBIX CASH | NIL | NIL |
17 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
18 | ESAF SMALL FINANCE BANK | NIL | NIL |
19 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
20 | FINO PAYMENTS BANK | NIL | NIL |
21 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | 100.00% | 0.00% |
22 | HDFC BANK LIMITED | 94.35% | 5.65% |
23 | ICICI BANK LIMITED | NIL | NIL |
24 | IDBI BANK LIMITED | 0.00% | 100.00% |
25 | IDFC BANK LIMITED | 12.12% | 87.88% |
26 | INDIA IDEAS COM LIMITED | 90.87% | 9.13% |
27 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
28 | INDIAN BANK | 100.00% | 0.00% |
29 | INDIAN OVERSEAS BANK | 32.43% | 67.57% |
30 | INDUSIND BANK LIMITED | NIL | NIL |
31 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
32 | JANA SMALL FINANCE BANK | 0.00% | 0.00% |
33 | JANATA SAHAKARI BANK LTD | NIL | NIL |
34 | JIO PAYMENTS BANK | NIL | NIL |
35 | KERALA GRAMIN BANK | NIL | NIL |
36 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
37 | NSDL PAYMENTS BANK | NIL | NIL |
38 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
39 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
40 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
41 | PHONEPE | 0.00% | 0.00% |
42 | PRAGATHI KRISHNA GRAMIN BANK | NIL | NIL |
43 | PUNJAB AND SIND BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | RBL BANK LIMITED | 50.00% | 50.00% |
46 | SPICE MONEY LIMITED | 100.00% | 0.00% |
47 | STANDARD CHARTERED BANK | 10.81% | 89.19% |
48 | STATE BANK OF INDIA | 94.74% | 5.26% |
49 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
50 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
51 | Telangana State Co-operative Apex Bank Ltd | NIL | NIL |
52 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
53 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
54 | THE FEDERAL BANK LIMITED | NIL | NIL |
55 | THE JAMMU AND KASHMIR BANK LIMITED | 26.92% | 73.08% |
56 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
57 | THE KARNATAKA STATE CO-OPERATIVE APEX BANK LTD | NIL | NIL |
58 | THE KARUR VYSYA BANK LTD | 71.43% | 28.57% |
59 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
60 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
61 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
62 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
63 | UCO BANK | NIL | NIL |
64 | UNION BANK OF INDIA LIMITED | 84.62% | 15.38% |
65 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
66 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 77.78% | 22.22% |
6 | INDIA IDEAS COM LIMITED | 99.55% | 0.45% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | NIL | NIL |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | NIL | NIL |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 82.98% | 17.02% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 77.78% | 22.22% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 33.33% | 66.67% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 35.71% | 64.29% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 88.89% | 11.11% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 0.00% | 100.00% |
59 | UNION BANK OF INDIA LIMITED | 80.00% | 20.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 66.67% | 33.33% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 33.33% | 66.67% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.18% | 3.82% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 34.48% | 65.52% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 33.33% | 66.67% |
45 | PHONEPE | 0.00% | 100.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | NIL | NIL |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 51.16% | 48.84% |
55 | SVC CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | NIL | NIL |
59 | UNION BANK OF INDIA LIMITED | 83.33% | 16.67% |
60 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 72.73% | 27.27% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 100.00% | 0.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 98.80% | 1.20% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 61.11% | 38.89% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 72.22% | 27.78% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | NIL | NIL |
52 | STANDARD CHARTERED BANK | 17.24% | 82.76% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 48.94% | 51.06% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 0.00% | 100.00% |
59 | UNION BANK OF INDIA LIMITED | 92.31% | 7.69% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 53.85% | 46.15% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.30% | 3.70% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 60.00% | 40.00% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 50.00% | 50.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 13.16% | 86.84% |
53 | SPICE MONEY LIMITED | 78.13% | 21.88% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 33.33% | 66.67% |
59 | UNION BANK OF INDIA LIMITED | 85.71% | 14.29% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 47.83% | 52.17% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 33.33% | 66.67% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 50.00% | 50.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 62.79% | 37.21% |
33 | INDIA POST PAYMENTS BANK | 97.73% | 2.27% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 61.54% | 38.46% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 0.00% | 100.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 16.67% | 83.33% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 42.86% | 57.14% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 80.00% | 20.00% |
59 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 91.67% | 8.33% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 25.00% | 75.00% |
9 | CANARA BANK | 91.89% | 8.11% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | 0.00% | 100.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 50.00% | 50.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 99.35% | 0.65% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | 11.32% | 88.68% |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 26.67% | 73.33% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | 0.00% | 0.00% |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 41.67% | 58.33% |
38 | JANATA SAHAKARI BANK LTD | 0.00% | 100.00% |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 91.18% | 8.82% |
43 | NSDL PAYMENTS BANK | 0.00% | 0.00% |
44 | Punjab National Bank | 10.00% | 90.00% |
45 | PHONEPE | 66.67% | 33.33% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | NIL | NIL |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 0.00% | 100.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 0.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 75.00% | 25.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 75.00% | 25.00% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 33.33% | 66.67% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 60.00% | 40.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.89% | 3.11% |
27 | INDIAN BANK | 50.00% | 50.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | 2.13% | 97.87% |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 48.15% | 51.85% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | 100.00% | 0.00% |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 78.95% | 21.05% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 50.00% | 50.00% |
45 | PHONEPE | 5.00% | 95.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 66.67% | 33.33% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 0.00% | 100.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 14.29% | 85.71% |
53 | SPICE MONEY LIMITED | 20.00% | 80.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 72.73% | 27.27% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 85.71% | 14.29% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 83.33% | 16.67% |
10 | CENTRAL BANK OF INDIA | 0.00% | 0.00% |
11 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 0.00% | 100.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | NIL | NIL |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 92.90% | 7.10% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
32 | INDIAN OVERSEAS BANK | 52.63% | 47.37% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | 0.00% | 0.00% |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 47.37% | 52.63% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | 0.00% | 0.00% |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | 0.00% | 0.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 50.00% | 50.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 0.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 37.04% | 62.96% |
53 | SPICE MONEY LIMITED | 50.00% | 50.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 92.31% | 7.69% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 50.00% | 50.00% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 100.00% | 0.00% |
9 | CANARA BANK | 70.59% | 29.41% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 0.00% | 100.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | 0.00% | 100.00% |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | 100.00% | 0.00% |
30 | IDFC BANK LIMITED | 29.27% | 70.73% |
31 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
32 | INDIAN OVERSEAS BANK | 6.67% | 93.33% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | NIL | NIL |
38 | JANATA SAHAKARI BANK LTD | 100.00% | 0.00% |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 0.00% | 100.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 88.24% | 11.76% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 29.79% | 70.21% |
53 | SPICE MONEY | 40.00% | 60.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | INDIA IDEAS COM LIMITED | 99.93% | 0.07% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | NIL | NIL |
9 | CANARA BANK | 68.97% | 31.03% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | NIL | NIL |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 95.77% | 4.23% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 0.00% | 100.00% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 15.63% | 84.38% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 0.00% | 100.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | PUNJAB NATIONAL BANK | 50.00% | 50.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | NIL | NIL |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 0.00% | 100.00% |
52 | STANDARD CHARTERED BANK | 13.10% | 86.90% |
53 | SPICE MONEY | 0.00% | 100.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | NIL | NIL |
59 | UNION BANK OF INDIA LIMITED | 68.18% | 31.82% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 87.26% | 12.74% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.52% | 0.48% |
5 | BANK OF BARODA | 99.01% | 0.99% |
6 | INDIA IDEAS COM LIMITED | 98.81% | 1.19% |
7 | CANARA BANK | 80.45% | 19.55% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 88.89% | 11.11% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 83.88% | 16.12% |
12 | THE FEDERAL BANK LIMITED | 100.00% | 0.00% |
13 | HDFC BANK LIMITED | 90.66% | 9.34% |
14 | INDIAN BANK | 100.00% | 0.00% |
15 | ICICI BANK LIMITED | 82.00% | 18.00% |
16 | IDBI BANK LIMITED | 79.92% | 20.08% |
17 | IDFC BANK LIMITED | 99.33% | 0.67% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INDIAN OVERSEAS BANK | 99.17% | 0.83% |
20 | EBIX CASH | 66.67% | 33.33% |
21 | Jana Small Finance Bank Limited | 94.74% | 5.26% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | THE JAMMU AND KASHMIR BANK LIMITED | 96.55% | 3.45% |
24 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
25 | PUNJAB NATIONAL BANK | 56.94% | 43.06% |
26 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
27 | PAYU PAYMENTS PRIVATE LIMITED | 80.03% | 19.97% |
28 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
29 | STATE BANK OF INDIA | 100.00% | 0.00% |
30 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
31 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
32 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
33 | UCO BANK | 100.00% | 0.00% |
34 | UNION BANK OF INDIA | 70.00% | 30.00% |
35 | YES BANK LIMITED | 40.00% | 60.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 80.62% | 19.38% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 98.81% | 1.19% |
4 | BANK OF BARODA | 91.11% | 8.89% |
15 | INDIA IDEAS COM LIMITED | 99.75% | 0.25% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
5 | CANARA BANK | 97.56% | 2.44% |
34 | UNION BANK OF INDIA | 100.00% | 0.00% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 61.54% | 38.46% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 97.37% | 2.63% |
28 | THE FEDERAL BANK LIMITED | 100.00% | 0.00% |
11 | HDFC BANK LIMITED | 97.90% | 2.10% |
16 | INDIAN BANK | NIL | NIL |
12 | ICICI BANK LIMITED | 87.07% | 12.93% |
13 | IDBI BANK LIMITED | 81.17% | 18.83% |
14 | IDFC BANK LIMITED | 96.88% | 3.12% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
17 | INDIAN OVERSEAS BANK | 99.61% | 0.39% |
21 | Jana Small Finance Bank Limited | 94.44% | 5.56% |
8 | EBIX CASH | 100.00% | 0.00% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
26 | PUNJAB NATIONAL BANK | 54.55% | 45.45% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 84.51% | 15.49% |
27 | STATE BANK OF INDIA | 94.34% | 5.66% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
33 | UCO BANK | NIL | NIL |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 71.12% | 28.88% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 100.00% | 0.00% |
5 | CANARA BANK | 96.33% | 3.67% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 100.00% | 0.00% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 93.33% | 6.67% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 97.98% | 2.02% |
11 | HDFC BANK LIMITED | 86.32% | 13.68% |
12 | ICICI BANK LIMITED | 90.91% | 9.09% |
13 | IDBI BANK LIMITED | 41.76% | 58.24% |
14 | IDFC BANK LIMITED | 99.28% | 0.72% |
15 | INDIA IDEAS COM LIMITED | 99.65% | 0.35% |
16 | INDIAN BANK | NIL | NIL |
17 | INDIAN OVERSEAS BANK | 98.56% | 1.44% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.44% | 0.56% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 99.91% | 0.09% |
21 | Jana Small Finance Bank Limited | 92.86% | 7.14% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 98.98% | 1.02% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 88.05% | 11.95% |
26 | PUNJAB NATIONAL BANK | 38.56% | 61.44% |
27 | STATE BANK OF INDIA | 93.67% | 6.33% |
28 | THE FEDERAL BANK LIMITED | 100.00% | 0.00% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 95.83% | 4.17% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
33 | UCO BANK | 0.00% | 100.00% |
34 | UNION BANK OF INDIA | 100.00% | 0.00% |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 63.79% | 36.21% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.75% | 0.25% |
4 | BANK OF BARODA | 99.81% | 0.19% |
15 | INDIA IDEAS COM LIMITED | 99.78% | 0.22% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
5 | CANARA BANK | 95.25% | 4.75% |
34 | UNION BANK OF INDIA | 77.78% | 22.22% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 90.00% | 10.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 97.14% | 2.86% |
28 | THE FEDERAL BANK LIMITED | 99.61% | 0.39% |
11 | HDFC BANK LIMITED | 70.40% | 29.60% |
16 | INDIAN BANK | 100.00% | 0.00% |
12 | ICICI BANK LIMITED | 86.76% | 13.24% |
13 | IDBI BANK LIMITED | 28.18% | 71.82% |
14 | IDFC BANK LIMITED | 94.88% | 5.12% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
17 | INDIAN OVERSEAS BANK | 84.21% | 15.79% |
21 | Jana Small Finance Bank Limited | 93.75% | 6.25% |
8 | EBIX CASH | 79.59% | 20.41% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 93.68% | 6.32% |
23 | KOTAK MAHINDRA BANK LIMITED | 51.84% | 48.16% |
26 | PUNJAB NATIONAL BANK | 62.79% | 37.21% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 88.63% | 11.37% |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
32 | TJSB SAHAKARI BANK LIMITED | 96.88% | 3.13% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 96.31% | 3.69% |
33 | UCO BANK | NIL | NIL |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 77.43% | 22.57% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 98.85% | 1.15% |
4 | BANK OF BARODA | 97.54% | 2.46% |
15 | INDIA IDEAS COM LIMITED | 99.63% | 0.37% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
5 | CANARA BANK | 92.90% | 7.10% |
34 | UNION BANK OF INDIA | 71.43% | 28.57% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 96.88% | 3.13% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.83% | 1.17% |
28 | THE FEDERAL BANK LIMITED | 90.78% | 9.22% |
11 | HDFC BANK LIMITED | 100.00% | 0.00% |
16 | INDIAN BANK | 100.00% | 0.00% |
12 | ICICI BANK LIMITED | 63.84% | 36.16% |
13 | IDBI BANK LIMITED | 60.98% | 39.02% |
14 | IDFC BANK LIMITED | 95.62% | 4.38% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
17 | INDIAN OVERSEAS BANK | 81.25% | 18.75% |
21 | Jana Small Finance Bank Limited | 50.00% | 50.00% |
8 | EBIX CASH | 90.91% | 9.09% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 86.83% | 13.17% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
26 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 61.92% | 38.08% |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 50.00% | 50.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
33 | UCO BANK | 0.00% | 100.00% |
35 | YES BANK LIMITED | 41.67% | 58.33% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 78.35% | 21.65% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 100.00% | 0.00% |
5 | CANARA BANK | 66.52% | 33.48% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 66.67% | 33.33% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 100.00% | 0.00% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 33.33% | 66.67% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 95.32% | 4.68% |
11 | HDFC BANK LIMITED | 91.48% | 8.52% |
12 | ICICI BANK LIMITED | 53.71% | 46.29% |
13 | IDBI BANK LIMITED | 46.60% | 53.40% |
14 | IDFC BANK LIMITED | 100.00% | 0.00% |
15 | INDIA IDEAS COM LIMITED | 92.23% | 7.77% |
16 | INDIAN BANK | 100.00% | 0.00% |
17 | INDIAN OVERSEAS BANK | 73.39% | 26.61% |
18 | INDUSIND BANK LIMITED | 92.80% | 7.20% |
19 | INFIBEAM AVENUES LIMITED | 99.52% | 0.48% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | 77.78% | 22.22% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.90% | 0.10% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 59.98% | 40.02% |
26 | PUNJAB NATIONAL BANK | 94.29% | 5.71% |
27 | STATE BANK OF INDIA | 98.15% | 1.85% |
28 | THE FEDERAL BANK LIMITED | 85.26% | 14.74% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 50.00% | 50.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
33 | UCO BANK | NIL | NIL |
34 | UNION BANK OF INDIA | 100.00% | 0.00% |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 85.91% | 14.09% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 100.00% | 0.00% |
5 | CANARA BANK | 92.88% | 7.12% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 53.13% | 46.88% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 96.67% | 3.33% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.54% | 1.46% |
11 | HDFC BANK LIMITED | 96.27% | 3.73% |
12 | ICICI BANK LIMITED | 95.34% | 4.66% |
13 | IDBI BANK LIMITED | 32.11% | 67.89% |
14 | IDFC BANK LIMITED | 100.00% | 0.00% |
15 | INDIA IDEAS COM LIMITED | 99.12% | 0.88% |
16 | INDIAN BANK | NIL | NIL |
17 | INDIAN OVERSEAS BANK | 61.19% | 38.81% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.77% | 0.23% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | 20.51% | 79.49% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 84.90% | 15.10% |
26 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
27 | STATE BANK OF INDIA | 97.83% | 2.17% |
28 | THE FEDERAL BANK LIMITED | 80.15% | 19.85% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 96.30% | 3.70% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
31 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
33 | UCO BANK | NIL | NIL |
34 | UNION BANK OF INDIA | 43.75% | 56.25% |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 81.79% | 18.21% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 100.00% | 0.00% |
5 | CANARA BANK | 84.59% | 15.41% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 79.49% | 20.51% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 84.44% | 15.56% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 50.00% | 50.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 83.39% | 16.61% |
11 | HDFC BANK LIMITED | 90.51% | 9.49% |
12 | ICICI BANK LIMITED | 96.59% | 3.41% |
13 | IDBI BANK LIMITED | 41.67% | 58.33% |
14 | IDFC BANK LIMITED | 99.49% | 0.51% |
15 | INDIA IDEAS COM LIMITED | 98.64% | 1.36% |
16 | INDIAN BANK | NIL | NIL |
17 | INDIAN OVERSEAS BANK | 65.31% | 34.69% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.80% | 0.20% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | NIL | NIL |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 45.42% | 54.58% |
26 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
27 | STATE BANK OF INDIA | 94.92% | 5.08% |
28 | THE FEDERAL BANK LIMITED | 66.93% | 33.07% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 77.16% | 22.84% |
30 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
31 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
32 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
33 | UCO BANK | NIL | NIL |
34 | UNION BANK OF INDIA | 100.00% | 0.00% |
35 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 83.62% | 16.38% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 99.41% | 0.59% |
5 | CANARA BANK | 99.75% | 0.25% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 42.11% | 57.89% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 77.27% | 22.73% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 93.55% | 6.45% |
11 | HDFC BANK LIMITED | 64.11% | 35.89% |
12 | ICICI BANK LIMITED | 98.36% | 1.64% |
13 | IDBI BANK LIMITED | 11.45% | 88.55% |
14 | IDFC BANK LIMITED | 93.91% | 6.09% |
15 | INDIA IDEAS COM LIMITED | 98.89% | 1.11% |
16 | INDIAN BANK | 100.00% | 0.00% |
17 | INDIAN OVERSEAS BANK | 76.32% | 23.68% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.84% | 0.16% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | NIL | NIL |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.67% | 0.33% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 42.95% | 57.05% |
26 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
28 | THE FEDERAL BANK LIMITED | 62.50% | 37.50% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 97.15% | 2.85% |
30 | THE SOUTH INDIAN BANK LIMITED | 75.00% | 25.00% |
31 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
32 | UCO BANK | NIL | NIL |
33 | UNION BANK OF INDIA | 100.00% | 0.00% |
34 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 99.43% | 0.57% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | BANK OF BARODA | 98.57% | 1.43% |
5 | CANARA BANK | 97.15% | 2.85% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 71.88% | 28.13% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 78.38% | 21.62% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 89.26% | 10.74% |
11 | HDFC BANK LIMITED | 59.58% | 40.42% |
12 | ICICI BANK LIMITED | 98.35% | 1.65% |
13 | IDBI BANK LIMITED | 37.71% | 62.29% |
14 | IDFC BANK LIMITED | 83.78% | 16.22% |
15 | INDIA IDEAS COM LIMITED | 97.79% | 2.21% |
16 | INDIAN BANK | NIL | NIL |
17 | INDIAN OVERSEAS BANK | 32.38% | 67.62% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | NIL | NIL |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.26% | 0.74% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 63.03% | 36.97% |
26 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
27 | STATE BANK OF INDIA | 96.88% | 3.13% |
28 | THE FEDERAL BANK LIMITED | 35.55% | 64.45% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 76.33% | 23.67% |
30 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
31 | UCO BANK | NIL | NIL |
32 | UNION BANK OF INDIA | 100.00% | 0.00% |
33 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 94.72% | 5.28% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 99.87% | 0.13% |
4 | BANK OF BARODA | 97.52% | 2.48% |
5 | CANARA BANK | 91.31% | 8.69% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 56.67% | 43.33% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 77.05% | 22.95% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 94.35% | 5.65% |
11 | HDFC BANK LIMITED | 73.68% | 26.32% |
12 | ICICI BANK LIMITED | 98.97% | 1.03% |
13 | IDBI BANK LIMITED | 64.29% | 35.71% |
14 | IDFC BANK LIMITED | 92.46% | 7.54% |
15 | INDIA IDEAS COM LIMITED | 99.56% | 0.44% |
16 | INDIAN BANK | 0.00% | 100.00% |
17 | INDIAN OVERSEAS BANK | 85.04% | 14.96% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.21% | 0.79% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | 0.00% | 100.00% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 53.23% | 46.77% |
26 | PUNJAB NATIONAL BANK | 90.00% | 10.00% |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
28 | THE FEDERAL BANK LIMITED | 60.36% | 39.64% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 88.80% | 11.20% |
30 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
31 | UCO BANK | NIL | NIL |
32 | UNION BANK OF INDIA | 14.29% | 85.71% |
33 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 97.62% | 2.38% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.63% | 0.37% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | INDIA IDEAS COM LIMITED | 99.91% | 0.09% |
7 | CANARA BANK | 95.21% | 4.79% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 78.26% | 21.74% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 95.76% | 4.24% |
12 | THE FEDERAL BANK LIMITED | 37.78% | 62.22% |
13 | HDFC BANK LIMITED | 49.44% | 50.56% |
14 | ICICI BANK LIMITED | 99.52% | 0.48% |
15 | IDBI BANK LIMITED | 50.91% | 49.09% |
16 | IDFC BANK LIMITED | 91.01% | 8.99% |
17 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
18 | INDIAN OVERSEAS BANK | 90.65% | 9.35% |
19 | EBIX CASH | 76.19% | 23.81% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 98.29% | 1.71% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 66.09% | 33.91% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 25.00% | 75.00% |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 70.49% | 29.51% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.03% | 0.97% |
5 | BANK OF BARODA | 78.40% | 21.60% |
6 | INDIA IDEAS COM LIMITED | 98.43% | 1.57% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 76.92% | 23.08% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.75% | 1.25% |
12 | THE FEDERAL BANK LIMITED | 65.63% | 34.38% |
13 | HDFC BANK LIMITED | 40.33% | 59.67% |
14 | ICICI BANK LIMITED | 99.19% | 0.81% |
15 | IDBI BANK LIMITED | 15.00% | 85.00% |
16 | IDFC BANK LIMITED | 78.15% | 21.85% |
17 | INDUSIND BANK LIMITED | 83.24% | 16.76% |
18 | INDIAN OVERSEAS BANK | 91.12% | 8.88% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 82.23% | 17.77% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 91.30% | 8.70% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.75% | 0.25% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 72.22% | 27.78% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 89.46% | 10.54% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.11% | 0.89% |
5 | BANK OF BARODA | 93.92% | 6.08% |
6 | INDIA IDEAS COM LIMITED | 99.93% | 0.07% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 71.79% | 28.21% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.18% | 0.82% |
12 | THE FEDERAL BANK LIMITED | 37.50% | 62.50% |
13 | HDFC BANK LIMITED | 44.44% | 55.56% |
14 | ICICI BANK LIMITED | 100.00% | 0.66% |
15 | IDBI BANK LIMITED | 26.98% | 73.02% |
16 | IDFC BANK LIMITED | 90.81% | 9.19% |
17 | INDUSIND BANK LIMITED | 90.97% | 9.03% |
18 | INDIAN OVERSEAS BANK | 84.25% | 15.75% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 71.88% | 28.13% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 36.61% | 63.39% |
24 | PAYTM PAYMENTS BANK LIMITED | 98.56% | 1.44% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 94.05% | 5.95% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 94.31% | 5.69% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 97.77% | 2.23% |
5 | BANK OF BARODA | 84.02% | 15.98% |
6 | INDIA IDEAS COM LIMITED | 98.89% | 1.11% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 81.25% | 18.75% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.69% | 0.31% |
12 | THE FEDERAL BANK LIMITED | 36.36% | 63.64% |
13 | HDFC BANK LIMITED | 46.92% | 53.08% |
14 | ICICI BANK LIMITED | 98.85% | 1.15% |
15 | IDBI BANK LIMITED | 10.17% | 89.83% |
16 | IDFC BANK LIMITED | 65.74% | 34.26% |
17 | INDUSIND BANK LIMITED | 81.52% | 18.48% |
18 | INDIAN OVERSEAS BANK | 93.60% | 6.40% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 71.48% | 28.52% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 92.31% | 7.69% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.95% | 0.05% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 87.34% | 12.66% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 98.72% | 1.28% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | 0.00% | 100.00% |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 99.54% | 0.46% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 97.70% | 2.30% |
5 | BANK OF BARODA | 86.79% | 13.21% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 97.31% | 2.69% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 0.00% | 100.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 66.67% | 33.33% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.57% | 0.43% |
12 | THE FEDERAL BANK LIMITED | 64.79% | 35.21% |
13 | HDFC BANK LIMITED | 53.75% | 46.25% |
14 | ICICI BANK LIMITED | 99.43% | 0.57% |
15 | IDBI BANK LIMITED | 18.99% | 81.01% |
16 | IDFC BANK LIMITED | 94.16% | 5.84% |
17 | INDUSIND BANK LIMITED | 78.74% | 21.26% |
18 | INDIAN OVERSEAS BANK | 87.20% | 12.80% |
19 | EBIX CASH | 97.37% | 2.63% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 68.99% | 31.01% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 3.45% | 96.55% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.53% | 0.47% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 85.71% | 14.29% |
26 | STATE BANK OF INDIA | 98.61% | 1.39% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 99.16% | 0.84% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 0.00% |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 96.83% | 3.17% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 93.59% | 6.41% |
5 | BANK OF BARODA | 81.72% | 18.28% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 0.00% | 100.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
12 | THE FEDERAL BANK LIMITED | 40.48% | 59.52% |
13 | HDFC BANK LIMITED | 43.33% | 56.67% |
14 | ICICI BANK LIMITED | 89.19% | 10.81% |
15 | IDBI BANK LIMITED | 23.96% | 76.04% |
16 | IDFC BANK LIMITED | 86.47% | 13.53% |
17 | INDUSIND BANK LIMITED | 83.51% | 16.49% |
18 | INDIAN OVERSEAS BANK | 97.38% | 2.63% |
19 | EBIX CASH | 80.43% | 19.57% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 98.42% | 1.58% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 99.96% | 0.04% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 87.69% | 12.31% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 100.00% | 0.00% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 98.66% | 1.34% |
5 | BANK OF BARODA | 95.65% | 4.35% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 97.10% | 2.90% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
12 | THE FEDERAL BANK LIMITED | 58.20% | 41.80% |
13 | HDFC BANK LIMITED | 18.79% | 81.21% |
14 | ICICI BANK LIMITED | 76.92% | 23.08% |
15 | IDBI BANK LIMITED | 0.00% | 100.00% |
16 | IDFC BANK LIMITED | 93.84% | 6.16% |
17 | INDUSIND BANK LIMITED | 93.95% | 6.05% |
18 | INDIAN OVERSEAS BANK | 90.13% | 9.87% |
19 | EBIX CASH | 52.38% | 47.62% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 89.36% | 10.64% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 96.53% | 3.47% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 0.00% |
31 | YES BANK LIMITED | 50.00% | 50.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 91.73% | 8.27% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 98.23% | 1.77% |
5 | BANK OF BARODA | 94.79% | 5.21% |
6 | INDIA IDEAS COM LIMITED | 99.22% | 0.78% |
7 | CANARA BANK | 70.39% | 29.61% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 42.86% | 57.14% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.78% | 1.22% |
12 | THE FEDERAL BANK LIMITED | 20.00% | 80.00% |
13 | HDFC BANK LIMITED | 41.41% | 58.59% |
14 | ICICI BANK LIMITED | 95.49% | 4.51% |
15 | IDBI BANK LIMITED | 32.86% | 67.14% |
16 | IDFC BANK LIMITED | 78.49% | 21.51% |
17 | INDUSIND BANK LIMITED | 91.83% | 8.17% |
18 | INDIAN OVERSEAS BANK | 65.03% | 34.97% |
19 | EBIX CASH | 52.27% | 47.73% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 93.33% | 6.67% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 97.14% | 2.86% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 99.79% | 0.21% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 100.00% |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | 77.50% | 22.50% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 96.50% | 3.50% |
5 | BANK OF BARODA | 89.24% | 10.76% |
6 | INDIA IDEAS COM LIMITED | 99.60% | 0.40% |
7 | CANARA BANK | 86.01% | 13.99% |
8 | UNION BANK OF INDIA LIMITED | NIL | NIL |
9 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
10 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
11 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
12 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.51% | 0.49% |
13 | THE FEDERAL BANK LIMITED | 41.00% | 59.00% |
14 | HDFC BANK LIMITED | 29.62% | 70.38% |
15 | ICICI BANK LIMITED | 90.38% | 9.83% |
16 | IDBI BANK LIMITED | 27.91% | 72.09% |
17 | IDFC BANK LIMITED | 70.94% | 29.06% |
18 | INDUSIND BANK LIMITED | 91.71% | 8.29% |
19 | INDIAN OVERSEAS BANK | 91.17% | 8.83% |
20 | EBIX CASH | 100.00% | 0.00% |
21 | JIO PAYMENTS BANK | 100.00% | 0.00% |
22 | THE JAMMU AND KASHMIR BANK LIMITED | 94.51% | 5.49% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 99.07% | 0.93% |
26 | PUNJAB NATIONAL BANK | NIL | NIL |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
28 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
29 | INGENICO EPAYMENTS INDIA LIMITED | 93.84% | 6.16% |
30 | UCO BANK | NIL | NIL |
31 | BANK OF BARODA | NIL | NIL |
32 | YES BANK LIMITED | 0.00% | 100.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform