Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 77.78% | 22.22% |
6 | INDIA IDEAS COM LIMITED | 99.55% | 0.45% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | NIL | NIL |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | NIL | NIL |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 82.98% | 17.02% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 77.78% | 22.22% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 33.33% | 66.67% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 35.71% | 64.29% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 88.89% | 11.11% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 0.00% | 100.00% |
59 | UNION BANK OF INDIA LIMITED | 80.00% | 20.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 66.67% | 33.33% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 33.33% | 66.67% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.18% | 3.82% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 34.48% | 65.52% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 33.33% | 66.67% |
45 | PHONEPE | 0.00% | 100.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | NIL | NIL |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 51.16% | 48.84% |
55 | SVC CO-OPERATIVE BANK LIMITED | 0.00% | 100.00% |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | NIL | NIL |
59 | UNION BANK OF INDIA LIMITED | 83.33% | 16.67% |
60 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 72.73% | 27.27% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 100.00% | 0.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 98.80% | 1.20% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 61.11% | 38.89% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 72.22% | 27.78% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | NIL | NIL |
52 | STANDARD CHARTERED BANK | 17.24% | 82.76% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 48.94% | 51.06% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 0.00% | 100.00% |
59 | UNION BANK OF INDIA LIMITED | 92.31% | 7.69% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 53.85% | 46.15% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.30% | 3.70% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 60.00% | 40.00% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | NIL | NIL |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 50.00% | 50.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 13.16% | 86.84% |
53 | SPICE MONEY LIMITED | 78.13% | 21.88% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 33.33% | 66.67% |
59 | UNION BANK OF INDIA LIMITED | 85.71% | 14.29% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 47.83% | 52.17% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 33.33% | 66.67% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 50.00% | 50.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 62.79% | 37.21% |
33 | INDIA POST PAYMENTS BANK | 97.73% | 2.27% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 61.54% | 38.46% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 0.00% | 100.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 16.67% | 83.33% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 42.86% | 57.14% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 80.00% | 20.00% |
59 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 91.67% | 8.33% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 25.00% | 75.00% |
9 | CANARA BANK | 91.89% | 8.11% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | 0.00% | 100.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 50.00% | 50.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 99.35% | 0.65% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | 11.32% | 88.68% |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 26.67% | 73.33% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | 0.00% | 0.00% |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 41.67% | 58.33% |
38 | JANATA SAHAKARI BANK LTD | 0.00% | 100.00% |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 91.18% | 8.82% |
43 | NSDL PAYMENTS BANK | 0.00% | 0.00% |
44 | Punjab National Bank | 10.00% | 90.00% |
45 | PHONEPE | 66.67% | 33.33% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | NIL | NIL |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 0.00% | 100.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 0.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 0.00% | 100.00% |
53 | SPICE MONEY LIMITED | 100.00% | 0.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 75.00% | 25.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | 100.00% | 0.00% |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 75.00% | 25.00% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 33.33% | 66.67% |
9 | CANARA BANK | 100.00% | 0.00% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 60.00% | 40.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 100.00% | 0.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 96.89% | 3.11% |
27 | INDIAN BANK | 50.00% | 50.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | 2.13% | 97.87% |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 48.15% | 51.85% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | 100.00% | 0.00% |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 78.95% | 21.05% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 50.00% | 50.00% |
45 | PHONEPE | 5.00% | 95.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 66.67% | 33.33% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 0.00% | 100.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 14.29% | 85.71% |
53 | SPICE MONEY LIMITED | 20.00% | 80.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 72.73% | 27.27% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 85.71% | 14.29% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 0.00% | 100.00% |
9 | CANARA BANK | 83.33% | 16.67% |
10 | CENTRAL BANK OF INDIA | 0.00% | 0.00% |
11 | INFIBEAM AVENUES LIMITED | 100.00% | 0.00% |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | 0.00% | 100.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | NIL | NIL |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 92.90% | 7.10% |
27 | INDIAN BANK | NIL | NIL |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
32 | INDIAN OVERSEAS BANK | 52.63% | 47.37% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | 0.00% | 0.00% |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 47.37% | 52.63% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | 0.00% | 0.00% |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | 0.00% | 0.00% |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 50.00% | 50.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | 0.00% | 0.00% |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 37.04% | 62.96% |
53 | SPICE MONEY LIMITED | 50.00% | 50.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | NIL | NIL |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 92.31% | 7.69% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | NIL | NIL |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 50.00% | 50.00% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | 100.00% | 0.00% |
9 | CANARA BANK | 70.59% | 29.41% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
14 | CITY UNION BANK | 100.00% | 0.00% |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 100.00% | 0.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | 0.00% | 100.00% |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
23 | THE FEDERAL BANK LIMITED | 0.00% | 100.00% |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 100.00% | 0.00% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | 100.00% | 0.00% |
29 | IDBI BANK LIMITED | 100.00% | 0.00% |
30 | IDFC BANK LIMITED | 29.27% | 70.73% |
31 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
32 | INDIAN OVERSEAS BANK | 6.67% | 93.33% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | NIL | NIL |
38 | JANATA SAHAKARI BANK LTD | 100.00% | 0.00% |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 100.00% | 0.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | Punjab National Bank | 0.00% | 100.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | 0.00% | 100.00% |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 88.24% | 11.76% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 100.00% | 0.00% |
52 | STANDARD CHARTERED BANK | 29.79% | 70.21% |
53 | SPICE MONEY | 40.00% | 60.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | 100.00% | 0.00% |
59 | UNION BANK OF INDIA LIMITED | 100.00% | 0.00% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | THE AP MAHESH COOP URBAN BANK | NIL | NIL |
2 | AIRTEL PAYMENTS BANK LIMITED | NIL | NIL |
3 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
4 | AXIS BANK LIMITED | 100.00% | 0.00% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | INDIA IDEAS COM LIMITED | 99.93% | 0.07% |
7 | BANDHAN BANK LIMITED | NIL | NIL |
8 | BANK OF INDIA | NIL | NIL |
9 | CANARA BANK | 68.97% | 31.03% |
10 | CENTRAL BANK OF INDIA | NIL | NIL |
11 | INFIBEAM AVENUES LIMITED | NIL | NIL |
12 | CAPITAL SMALL FINANCE BANK LIMITED | NIL | NIL |
13 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
14 | CITY UNION BANK | NIL | NIL |
15 | THE CATHOLIC SYRIAN BANK | NIL | NIL |
16 | DBS BANK LIMITED | NIL | NIL |
17 | DCB BANK LIMITED | 0.00% | 100.00% |
18 | DHANLAXMI BANK LIMITED | NIL | NIL |
19 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
20 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
21 | ESAF SMALL FINANCE BANK | NIL | NIL |
22 | EURONET SERVICES INDIA PRIVATE LIMITED | NIL | NIL |
23 | THE FEDERAL BANK LIMITED | NIL | NIL |
24 | FINO PAYMENTS BANK | NIL | NIL |
25 | GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED | NIL | NIL |
26 | HDFC BANK LIMITED | 95.77% | 4.23% |
27 | INDIAN BANK | 100.00% | 0.00% |
28 | ICICI BANK LIMITED | NIL | NIL |
29 | IDBI BANK LIMITED | NIL | NIL |
30 | IDFC BANK LIMITED | NIL | NIL |
31 | INDUSIND BANK LIMITED | NIL | NIL |
32 | INDIAN OVERSEAS BANK | 0.00% | 100.00% |
33 | INDIA POST PAYMENTS BANK | 100.00% | 0.00% |
34 | EBIX CASH | NIL | NIL |
35 | JANA SMALL FINANCE BANK | NIL | NIL |
36 | JIO PAYMENTS BANK | NIL | NIL |
37 | THE JAMMU AND KASHMIR BANK LIMITED | 15.63% | 84.38% |
38 | JANATA SAHAKARI BANK LTD | NIL | NIL |
39 | THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED | NIL | NIL |
40 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
41 | THE LAKSHMI VILAS BANK LIMITED | NIL | NIL |
42 | ONE MOBIKWIK SYSTEMS PRIVATE LIMITED | 0.00% | 100.00% |
43 | NSDL PAYMENTS BANK | NIL | NIL |
44 | PUNJAB NATIONAL BANK | 50.00% | 50.00% |
45 | PHONEPE | NIL | NIL |
46 | PUNJAB AND SIND BANK | NIL | NIL |
47 | PAYTM PAYMENTS BANK LIMITED | NIL | NIL |
48 | PAYU PAYMENTS PRIVATE LIMITED | 100.00% | 0.00% |
49 | RBL BANK LIMITED | 100.00% | 0.00% |
50 | THE SARASWAT CO-OPERATIVE BANK LIMITED | NIL | NIL |
51 | STATE BANK OF INDIA | 0.00% | 100.00% |
52 | STANDARD CHARTERED BANK | 13.10% | 86.90% |
53 | SPICE MONEY | 0.00% | 100.00% |
54 | THE SOUTH INDIAN BANK LIMITED | 100.00% | 0.00% |
55 | SVC CO-OPERATIVE BANK LIMITED | NIL | NIL |
56 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
57 | TAMILNAD MERCANTILE BANK LIMITED | 100.00% | 0.00% |
58 | UCO BANK | NIL | NIL |
59 | UNION BANK OF INDIA LIMITED | 68.18% | 31.82% |
60 | UTKARSH SMALL FINANCE BANK LTD | NIL | NIL |
61 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 94.72% | 5.28% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 99.87% | 0.13% |
4 | BANK OF BARODA | 97.52% | 2.48% |
5 | CANARA BANK | 91.31% | 8.69% |
6 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 56.67% | 43.33% |
7 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
8 | EBIX CASH | 77.05% | 22.95% |
9 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
10 | EURONET SERVICES INDIA PRIVATE LIMITED | 94.35% | 5.65% |
11 | HDFC BANK LIMITED | 73.68% | 26.32% |
12 | ICICI BANK LIMITED | 98.97% | 1.03% |
13 | IDBI BANK LIMITED | 64.29% | 35.71% |
14 | IDFC BANK LIMITED | 92.46% | 7.54% |
15 | INDIA IDEAS COM LIMITED | 99.56% | 0.44% |
16 | INDIAN BANK | 0.00% | 100.00% |
17 | INDIAN OVERSEAS BANK | 85.04% | 14.96% |
18 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
19 | INFIBEAM AVENUES LIMITED | 99.21% | 0.79% |
20 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
21 | Jana Small Finance Bank Limited | 0.00% | 100.00% |
22 | JIO PAYMENTS BANK | 100.00% | 0.00% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 53.23% | 46.77% |
26 | PUNJAB NATIONAL BANK | 90.00% | 10.00% |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
28 | THE FEDERAL BANK LIMITED | 60.36% | 39.64% |
29 | THE JAMMU AND KASHMIR BANK LIMITED | 88.80% | 11.20% |
30 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
31 | UCO BANK | NIL | NIL |
32 | UNION BANK OF INDIA | 14.29% | 85.71% |
33 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 97.62% | 2.38% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.63% | 0.37% |
5 | BANK OF BARODA | 100.00% | 0.00% |
6 | INDIA IDEAS COM LIMITED | 99.91% | 0.09% |
7 | CANARA BANK | 95.21% | 4.79% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 78.26% | 21.74% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 95.76% | 4.24% |
12 | THE FEDERAL BANK LIMITED | 37.78% | 62.22% |
13 | HDFC BANK LIMITED | 49.44% | 50.56% |
14 | ICICI BANK LIMITED | 99.52% | 0.48% |
15 | IDBI BANK LIMITED | 50.91% | 49.09% |
16 | IDFC BANK LIMITED | 91.01% | 8.99% |
17 | INDUSIND BANK LIMITED | 100.00% | 0.00% |
18 | INDIAN OVERSEAS BANK | 90.65% | 9.35% |
19 | EBIX CASH | 76.19% | 23.81% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 100.00% | 0.00% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 98.29% | 1.71% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 66.09% | 33.91% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 25.00% | 75.00% |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 70.49% | 29.51% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.03% | 0.97% |
5 | BANK OF BARODA | 78.40% | 21.60% |
6 | INDIA IDEAS COM LIMITED | 98.43% | 1.57% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 76.92% | 23.08% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.75% | 1.25% |
12 | THE FEDERAL BANK LIMITED | 65.63% | 34.38% |
13 | HDFC BANK LIMITED | 40.33% | 59.67% |
14 | ICICI BANK LIMITED | 99.19% | 0.81% |
15 | IDBI BANK LIMITED | 15.00% | 85.00% |
16 | IDFC BANK LIMITED | 78.15% | 21.85% |
17 | INDUSIND BANK LIMITED | 83.24% | 16.76% |
18 | INDIAN OVERSEAS BANK | 91.12% | 8.88% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 82.23% | 17.77% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 91.30% | 8.70% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.75% | 0.25% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 72.22% | 27.78% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 89.46% | 10.54% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 99.11% | 0.89% |
5 | BANK OF BARODA | 93.92% | 6.08% |
6 | INDIA IDEAS COM LIMITED | 99.93% | 0.07% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 71.79% | 28.21% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.18% | 0.82% |
12 | THE FEDERAL BANK LIMITED | 37.50% | 62.50% |
13 | HDFC BANK LIMITED | 44.44% | 55.56% |
14 | ICICI BANK LIMITED | 100.00% | 0.66% |
15 | IDBI BANK LIMITED | 26.98% | 73.02% |
16 | IDFC BANK LIMITED | 90.81% | 9.19% |
17 | INDUSIND BANK LIMITED | 90.97% | 9.03% |
18 | INDIAN OVERSEAS BANK | 84.25% | 15.75% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 71.88% | 28.13% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 36.61% | 63.39% |
24 | PAYTM PAYMENTS BANK LIMITED | 98.56% | 1.44% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 94.05% | 5.95% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 94.31% | 5.69% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 97.77% | 2.23% |
5 | BANK OF BARODA | 84.02% | 15.98% |
6 | INDIA IDEAS COM LIMITED | 98.89% | 1.11% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 81.25% | 18.75% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.69% | 0.31% |
12 | THE FEDERAL BANK LIMITED | 36.36% | 63.64% |
13 | HDFC BANK LIMITED | 46.92% | 53.08% |
14 | ICICI BANK LIMITED | 98.85% | 1.15% |
15 | IDBI BANK LIMITED | 10.17% | 89.83% |
16 | IDFC BANK LIMITED | 65.74% | 34.26% |
17 | INDUSIND BANK LIMITED | 81.52% | 18.48% |
18 | INDIAN OVERSEAS BANK | 93.60% | 6.40% |
19 | EBIX CASH | 100.00% | 0.00% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 71.48% | 28.52% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 92.31% | 7.69% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.95% | 0.05% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 87.34% | 12.66% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 98.72% | 1.28% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | 0.00% | 100.00% |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 99.54% | 0.46% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 97.70% | 2.30% |
5 | BANK OF BARODA | 86.79% | 13.21% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 97.31% | 2.69% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 0.00% | 100.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 66.67% | 33.33% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.57% | 0.43% |
12 | THE FEDERAL BANK LIMITED | 64.79% | 35.21% |
13 | HDFC BANK LIMITED | 53.75% | 46.25% |
14 | ICICI BANK LIMITED | 99.43% | 0.57% |
15 | IDBI BANK LIMITED | 18.99% | 81.01% |
16 | IDFC BANK LIMITED | 94.16% | 5.84% |
17 | INDUSIND BANK LIMITED | 78.74% | 21.26% |
18 | INDIAN OVERSEAS BANK | 87.20% | 12.80% |
19 | EBIX CASH | 97.37% | 2.63% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 68.99% | 31.01% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | 3.45% | 96.55% |
24 | PAYTM PAYMENTS BANK LIMITED | 99.53% | 0.47% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 85.71% | 14.29% |
26 | STATE BANK OF INDIA | 98.61% | 1.39% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 99.16% | 0.84% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 0.00% |
31 | YES BANK LIMITED | 100.00% | 0.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 96.83% | 3.17% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 93.59% | 6.41% |
5 | BANK OF BARODA | 81.72% | 18.28% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 100.00% | 0.00% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 0.00% | 100.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
12 | THE FEDERAL BANK LIMITED | 40.48% | 59.52% |
13 | HDFC BANK LIMITED | 43.33% | 56.67% |
14 | ICICI BANK LIMITED | 89.19% | 10.81% |
15 | IDBI BANK LIMITED | 23.96% | 76.04% |
16 | IDFC BANK LIMITED | 86.47% | 13.53% |
17 | INDUSIND BANK LIMITED | 83.51% | 16.49% |
18 | INDIAN OVERSEAS BANK | 97.38% | 2.63% |
19 | EBIX CASH | 80.43% | 19.57% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 98.42% | 1.58% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 99.96% | 0.04% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 87.69% | 12.31% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | NIL | NIL |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 100.00% | 0.00% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 98.66% | 1.34% |
5 | BANK OF BARODA | 95.65% | 4.35% |
6 | INDIA IDEAS COM LIMITED | 100.00% | 0.00% |
7 | CANARA BANK | 97.10% | 2.90% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 100.00% | 0.00% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 100.00% | 0.00% |
12 | THE FEDERAL BANK LIMITED | 58.20% | 41.80% |
13 | HDFC BANK LIMITED | 18.79% | 81.21% |
14 | ICICI BANK LIMITED | 76.92% | 23.08% |
15 | IDBI BANK LIMITED | 0.00% | 100.00% |
16 | IDFC BANK LIMITED | 93.84% | 6.16% |
17 | INDUSIND BANK LIMITED | 93.95% | 6.05% |
18 | INDIAN OVERSEAS BANK | 90.13% | 9.87% |
19 | EBIX CASH | 52.38% | 47.62% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 89.36% | 10.64% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 96.53% | 3.47% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 100.00% | 0.00% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 0.00% |
31 | YES BANK LIMITED | 50.00% | 50.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK | 91.73% | 8.27% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 98.23% | 1.77% |
5 | BANK OF BARODA | 94.79% | 5.21% |
6 | INDIA IDEAS COM LIMITED | 99.22% | 0.78% |
7 | CANARA BANK | 70.39% | 29.61% |
8 | CSC E GOVERNANCE SERVICES INDIA LIMITED | 42.86% | 57.14% |
9 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
10 | EQUITAS SMALL FINANCE BANK LIMITED | NIL | NIL |
11 | EURONET SERVICES INDIA PRIVATE LIMITED | 98.78% | 1.22% |
12 | THE FEDERAL BANK LIMITED | 20.00% | 80.00% |
13 | HDFC BANK LIMITED | 41.41% | 58.59% |
14 | ICICI BANK LIMITED | 95.49% | 4.51% |
15 | IDBI BANK LIMITED | 32.86% | 67.14% |
16 | IDFC BANK LIMITED | 78.49% | 21.51% |
17 | INDUSIND BANK LIMITED | 91.83% | 8.17% |
18 | INDIAN OVERSEAS BANK | 65.03% | 34.97% |
19 | EBIX CASH | 52.27% | 47.73% |
20 | JIO PAYMENTS BANK | 100.00% | 0.00% |
21 | THE JAMMU AND KASHMIR BANK LIMITED | 93.33% | 6.67% |
22 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
23 | PUNJAB NATIONAL BANK | NIL | NIL |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 97.14% | 2.86% |
26 | STATE BANK OF INDIA | 100.00% | 0.00% |
27 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
28 | INGENICO EPAYMENTS INDIA LIMITED | 99.79% | 0.21% |
29 | UCO BANK | NIL | NIL |
30 | UNION BANK OF INDIA | 0.00% | 100.00% |
31 | YES BANK LIMITED | NIL | NIL |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform
Sr.No. | Bharat Bill Payment Operating Unit Name | 0 to 5 Days (Complaint Resolved %) | Greater than 5 days (Complaint Resolved %) |
---|---|---|---|
1 | AIRTEL PAYMENTS BANK LIMITED | 77.50% | 22.50% |
2 | AU SMALL FINANCE BANK | 100.00% | 0.00% |
3 | AXIS BANK LIMITED | 100.00% | 0.00% |
4 | INFIBEAM AVENUES LIMITED | 96.50% | 3.50% |
5 | BANK OF BARODA | 89.24% | 10.76% |
6 | INDIA IDEAS COM LIMITED | 99.60% | 0.40% |
7 | CANARA BANK | 86.01% | 13.99% |
8 | UNION BANK OF INDIA LIMITED | NIL | NIL |
9 | CSC E GOVERNANCE SERVICES INDIA LIMITED | NIL | NIL |
10 | DOMBIVLI NAGRI SAHAKARI BANK LIMITED | NIL | NIL |
11 | EQUITAS SMALL FINANCE BANK LIMITED | 100.00% | 0.00% |
12 | EURONET SERVICES INDIA PRIVATE LIMITED | 99.51% | 0.49% |
13 | THE FEDERAL BANK LIMITED | 41.00% | 59.00% |
14 | HDFC BANK LIMITED | 29.62% | 70.38% |
15 | ICICI BANK LIMITED | 90.38% | 9.83% |
16 | IDBI BANK LIMITED | 27.91% | 72.09% |
17 | IDFC BANK LIMITED | 70.94% | 29.06% |
18 | INDUSIND BANK LIMITED | 91.71% | 8.29% |
19 | INDIAN OVERSEAS BANK | 91.17% | 8.83% |
20 | EBIX CASH | 100.00% | 0.00% |
21 | JIO PAYMENTS BANK | 100.00% | 0.00% |
22 | THE JAMMU AND KASHMIR BANK LIMITED | 94.51% | 5.49% |
23 | KOTAK MAHINDRA BANK LIMITED | 100.00% | 0.00% |
24 | PAYTM PAYMENTS BANK LIMITED | 100.00% | 0.00% |
25 | PAYU PAYMENTS PRIVATE LIMITED | 99.07% | 0.93% |
26 | PUNJAB NATIONAL BANK | NIL | NIL |
27 | STATE BANK OF INDIA | 100.00% | 0.00% |
28 | TJSB SAHAKARI BANK LIMITED | 100.00% | 0.00% |
29 | INGENICO EPAYMENTS INDIA LIMITED | 93.84% | 6.16% |
30 | UCO BANK | NIL | NIL |
31 | BANK OF BARODA | NIL | NIL |
32 | YES BANK LIMITED | 0.00% | 100.00% |
Note:
Complaints are raised in scenarios like:
NIL - No complaints raised with respective Operating Unit in the given month
COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact
BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform