BBPOU Complaint Resolution Time

Customer BBPOUs Biller BBPOUs

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	77.78%	22.22%
6	INDIA IDEAS COM LIMITED	99.55%	0.45%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	NIL	NIL
9	CANARA BANK	100.00%	0.00%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	NIL	NIL
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	100.00%	0.00%
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	NIL	NIL
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	100.00%	0.00%
27	INDIAN BANK	NIL	NIL
28	ICICI BANK LIMITED	NIL	NIL
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	82.98%	17.02%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	77.78%	22.22%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	NIL	NIL
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	0.00%	100.00%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	33.33%	66.67%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	0.00%	100.00%
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	35.71%	64.29%
53	SPICE MONEY LIMITED	100.00%	0.00%
54	THE SOUTH INDIAN BANK LIMITED	88.89%	11.11%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	0.00%	100.00%
59	UNION BANK OF INDIA LIMITED	80.00%	20.00%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	NIL	NIL
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	66.67%	33.33%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	0.00%	100.00%
9	CANARA BANK	33.33%	66.67%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	100.00%	0.00%
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	0.00%	100.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	96.18%	3.82%
27	INDIAN BANK	100.00%	0.00%
28	ICICI BANK LIMITED	100.00%	0.00%
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	34.48%	65.52%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	100.00%	0.00%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	NIL	NIL
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	33.33%	66.67%
45	PHONEPE	0.00%	100.00%
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	100.00%	0.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	NIL	NIL
52	STANDARD CHARTERED BANK	0.00%	100.00%
53	SPICE MONEY LIMITED	100.00%	0.00%
54	THE SOUTH INDIAN BANK LIMITED	51.16%	48.84%
55	SVC CO-OPERATIVE BANK LIMITED	0.00%	100.00%
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	NIL	NIL
59	UNION BANK OF INDIA LIMITED	83.33%	16.67%
60	UTKARSH SMALL FINANCE BANK LTD	100.00%	0.00%
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	72.73%	27.27%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	100.00%	0.00%
9	CANARA BANK	100.00%	0.00%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	100.00%	0.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	98.80%	1.20%
27	INDIAN BANK	NIL	NIL
28	ICICI BANK LIMITED	NIL	NIL
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	61.11%	38.89%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	72.22%	27.78%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	NIL	NIL
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	0.00%	100.00%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	100.00%	0.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	NIL	NIL
52	STANDARD CHARTERED BANK	17.24%	82.76%
53	SPICE MONEY LIMITED	100.00%	0.00%
54	THE SOUTH INDIAN BANK LIMITED	48.94%	51.06%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	0.00%	100.00%
59	UNION BANK OF INDIA LIMITED	92.31%	7.69%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	53.85%	46.15%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	0.00%	100.00%
9	CANARA BANK	100.00%	0.00%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	0.00%	100.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	96.30%	3.70%
27	INDIAN BANK	100.00%	0.00%
28	ICICI BANK LIMITED	100.00%	0.00%
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	60.00%	40.00%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	100.00%	0.00%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	NIL	NIL
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	0.00%	100.00%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	50.00%	50.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	13.16%	86.84%
53	SPICE MONEY LIMITED	78.13%	21.88%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	33.33%	66.67%
59	UNION BANK OF INDIA LIMITED	85.71%	14.29%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	47.83%	52.17%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	0.00%	100.00%
9	CANARA BANK	100.00%	0.00%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	33.33%	66.67%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	100.00%	0.00%
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	50.00%	50.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	100.00%	0.00%
27	INDIAN BANK	NIL	NIL
28	ICICI BANK LIMITED	NIL	NIL
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	62.79%	37.21%
33	INDIA POST PAYMENTS BANK	97.73%	2.27%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	61.54%	38.46%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	0.00%	100.00%
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	16.67%	83.33%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	100.00%	0.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	0.00%	100.00%
53	SPICE MONEY LIMITED	42.86%	57.14%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	80.00%	20.00%
59	UNION BANK OF INDIA LIMITED	100.00%	0.00%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	91.67%	8.33%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	25.00%	75.00%
9	CANARA BANK	91.89%	8.11%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	0.00%	100.00%
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	100.00%	0.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	50.00%	50.00%
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	99.35%	0.65%
27	INDIAN BANK	100.00%	0.00%
28	ICICI BANK LIMITED	100.00%	0.00%
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	11.32%	88.68%
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	26.67%	73.33%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	0.00%	0.00%
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	41.67%	58.33%
38	JANATA SAHAKARI BANK LTD	0.00%	100.00%
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	91.18%	8.82%
43	NSDL PAYMENTS BANK	0.00%	0.00%
44	Punjab National Bank	10.00%	90.00%
45	PHONEPE	66.67%	33.33%
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	NIL	NIL
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	0.00%	100.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	0.00%	0.00%
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	0.00%	100.00%
53	SPICE MONEY LIMITED	100.00%	0.00%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	100.00%	0.00%
59	UNION BANK OF INDIA LIMITED	75.00%	25.00%
60	UTKARSH SMALL FINANCE BANK LTD	100.00%	0.00%
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	NIL	NIL
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	75.00%	25.00%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	33.33%	66.67%
9	CANARA BANK	100.00%	0.00%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	100.00%	0.00%
12	CAPITAL SMALL FINANCE BANK LIMITED	100.00%	0.00%
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	60.00%	40.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	100.00%	0.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	100.00%	0.00%
20	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	96.89%	3.11%
27	INDIAN BANK	50.00%	50.00%
28	ICICI BANK LIMITED	100.00%	0.00%
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	2.13%	97.87%
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	48.15%	51.85%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	100.00%	0.00%
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	78.95%	21.05%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	100.00%	0.00%
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	50.00%	50.00%
45	PHONEPE	5.00%	95.00%
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	66.67%	33.33%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	0.00%	100.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	14.29%	85.71%
53	SPICE MONEY LIMITED	20.00%	80.00%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	100.00%	0.00%
59	UNION BANK OF INDIA LIMITED	72.73%	27.27%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	85.71%	14.29%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	0.00%	100.00%
9	CANARA BANK	83.33%	16.67%
10	CENTRAL BANK OF INDIA	0.00%	0.00%
11	INFIBEAM AVENUES LIMITED	100.00%	0.00%
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	0.00%	100.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	NIL	NIL
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	92.90%	7.10%
27	INDIAN BANK	NIL	NIL
28	ICICI BANK LIMITED	NIL	NIL
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	100.00%	0.00%
32	INDIAN OVERSEAS BANK	52.63%	47.37%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	0.00%	0.00%
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	47.37%	52.63%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	100.00%	0.00%
43	NSDL PAYMENTS BANK	0.00%	0.00%
44	Punjab National Bank	0.00%	100.00%
45	PHONEPE	0.00%	0.00%
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	50.00%	50.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	100.00%	0.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	0.00%	0.00%
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	37.04%	62.96%
53	SPICE MONEY LIMITED	50.00%	50.00%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	NIL	NIL
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	100.00%	0.00%
59	UNION BANK OF INDIA LIMITED	92.31%	7.69%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	NIL	NIL
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	50.00%	50.00%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	100.00%	0.00%
9	CANARA BANK	70.59%	29.41%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	100.00%	0.00%
14	CITY UNION BANK	100.00%	0.00%
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	100.00%	0.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	0.00%	100.00%
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
23	THE FEDERAL BANK LIMITED	0.00%	100.00%
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	100.00%	0.00%
27	INDIAN BANK	100.00%	0.00%
28	ICICI BANK LIMITED	100.00%	0.00%
29	IDBI BANK LIMITED	100.00%	0.00%
30	IDFC BANK LIMITED	29.27%	70.73%
31	INDUSIND BANK LIMITED	100.00%	0.00%
32	INDIAN OVERSEAS BANK	6.67%	93.33%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	NIL	NIL
38	JANATA SAHAKARI BANK LTD	100.00%	0.00%
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	100.00%	0.00%
43	NSDL PAYMENTS BANK	NIL	NIL
44	Punjab National Bank	0.00%	100.00%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	0.00%	100.00%
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	88.24%	11.76%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	100.00%	0.00%
52	STANDARD CHARTERED BANK	29.79%	70.21%
53	SPICE MONEY	40.00%	60.00%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	100.00%	0.00%
59	UNION BANK OF INDIA LIMITED	100.00%	0.00%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	THE AP MAHESH COOP URBAN BANK	NIL	NIL
2	AIRTEL PAYMENTS BANK LIMITED	NIL	NIL
3	AU SMALL FINANCE BANK	100.00%	0.00%
4	AXIS BANK LIMITED	100.00%	0.00%
5	BANK OF BARODA	100.00%	0.00%
6	INDIA IDEAS COM LIMITED	99.93%	0.07%
7	BANDHAN BANK LIMITED	NIL	NIL
8	BANK OF INDIA	NIL	NIL
9	CANARA BANK	68.97%	31.03%
10	CENTRAL BANK OF INDIA	NIL	NIL
11	INFIBEAM AVENUES LIMITED	NIL	NIL
12	CAPITAL SMALL FINANCE BANK LIMITED	NIL	NIL
13	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
14	CITY UNION BANK	NIL	NIL
15	THE CATHOLIC SYRIAN BANK	NIL	NIL
16	DBS BANK LIMITED	NIL	NIL
17	DCB BANK LIMITED	0.00%	100.00%
18	DHANLAXMI BANK LIMITED	NIL	NIL
19	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
20	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
21	ESAF SMALL FINANCE BANK	NIL	NIL
22	EURONET SERVICES INDIA PRIVATE LIMITED	NIL	NIL
23	THE FEDERAL BANK LIMITED	NIL	NIL
24	FINO PAYMENTS BANK	NIL	NIL
25	GOPINATH PATIL PARSIK JANATA SAHAKARI BANK LIMITED	NIL	NIL
26	HDFC BANK LIMITED	95.77%	4.23%
27	INDIAN BANK	100.00%	0.00%
28	ICICI BANK LIMITED	NIL	NIL
29	IDBI BANK LIMITED	NIL	NIL
30	IDFC BANK LIMITED	NIL	NIL
31	INDUSIND BANK LIMITED	NIL	NIL
32	INDIAN OVERSEAS BANK	0.00%	100.00%
33	INDIA POST PAYMENTS BANK	100.00%	0.00%
34	EBIX CASH	NIL	NIL
35	JANA SMALL FINANCE BANK	NIL	NIL
36	JIO PAYMENTS BANK	NIL	NIL
37	THE JAMMU AND KASHMIR BANK LIMITED	15.63%	84.38%
38	JANATA SAHAKARI BANK LTD	NIL	NIL
39	THE KALUPUR COMMERCIAL CO-OPERATIVE BANK LIMITED	NIL	NIL
40	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
41	THE LAKSHMI VILAS BANK LIMITED	NIL	NIL
42	ONE MOBIKWIK SYSTEMS PRIVATE LIMITED	0.00%	100.00%
43	NSDL PAYMENTS BANK	NIL	NIL
44	PUNJAB NATIONAL BANK	50.00%	50.00%
45	PHONEPE	NIL	NIL
46	PUNJAB AND SIND BANK	NIL	NIL
47	PAYTM PAYMENTS BANK LIMITED	NIL	NIL
48	PAYU PAYMENTS PRIVATE LIMITED	100.00%	0.00%
49	RBL BANK LIMITED	100.00%	0.00%
50	THE SARASWAT CO-OPERATIVE BANK LIMITED	NIL	NIL
51	STATE BANK OF INDIA	0.00%	100.00%
52	STANDARD CHARTERED BANK	13.10%	86.90%
53	SPICE MONEY	0.00%	100.00%
54	THE SOUTH INDIAN BANK LIMITED	100.00%	0.00%
55	SVC CO-OPERATIVE BANK LIMITED	NIL	NIL
56	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
57	TAMILNAD MERCANTILE BANK LIMITED	100.00%	0.00%
58	UCO BANK	NIL	NIL
59	UNION BANK OF INDIA LIMITED	68.18%	31.82%
60	UTKARSH SMALL FINANCE BANK LTD	NIL	NIL
61	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	94.72%	5.28%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	99.87%	0.13%
4	BANK OF BARODA	97.52%	2.48%
5	CANARA BANK	91.31%	8.69%
6	CSC E GOVERNANCE SERVICES INDIA LIMITED	56.67%	43.33%
7	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
8	EBIX CASH	77.05%	22.95%
9	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
10	EURONET SERVICES INDIA PRIVATE LIMITED	94.35%	5.65%
11	HDFC BANK LIMITED	73.68%	26.32%
12	ICICI BANK LIMITED	98.97%	1.03%
13	IDBI BANK LIMITED	64.29%	35.71%
14	IDFC BANK LIMITED	92.46%	7.54%
15	INDIA IDEAS COM LIMITED	99.56%	0.44%
16	INDIAN BANK	0.00%	100.00%
17	INDIAN OVERSEAS BANK	85.04%	14.96%
18	INDUSIND BANK LIMITED	100.00%	0.00%
19	INFIBEAM AVENUES LIMITED	99.21%	0.79%
20	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
21	Jana Small Finance Bank Limited	0.00%	100.00%
22	JIO PAYMENTS BANK	100.00%	0.00%
23	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
24	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
25	PAYU PAYMENTS PRIVATE LIMITED	53.23%	46.77%
26	PUNJAB NATIONAL BANK	90.00%	10.00%
27	STATE BANK OF INDIA	100.00%	0.00%
28	THE FEDERAL BANK LIMITED	60.36%	39.64%
29	THE JAMMU AND KASHMIR BANK LIMITED	88.80%	11.20%
30	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
31	UCO BANK	NIL	NIL
32	UNION BANK OF INDIA	14.29%	85.71%
33	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	97.62%	2.38%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	99.63%	0.37%
5	BANK OF BARODA	100.00%	0.00%
6	INDIA IDEAS COM LIMITED	99.91%	0.09%
7	CANARA BANK	95.21%	4.79%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	78.26%	21.74%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
11	EURONET SERVICES INDIA PRIVATE LIMITED	95.76%	4.24%
12	THE FEDERAL BANK LIMITED	37.78%	62.22%
13	HDFC BANK LIMITED	49.44%	50.56%
14	ICICI BANK LIMITED	99.52%	0.48%
15	IDBI BANK LIMITED	50.91%	49.09%
16	IDFC BANK LIMITED	91.01%	8.99%
17	INDUSIND BANK LIMITED	100.00%	0.00%
18	INDIAN OVERSEAS BANK	90.65%	9.35%
19	EBIX CASH	76.19%	23.81%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	100.00%	0.00%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	100.00%	0.00%
24	PAYTM PAYMENTS BANK LIMITED	98.29%	1.71%
25	PAYU PAYMENTS PRIVATE LIMITED	66.09%	33.91%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	25.00%	75.00%
31	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	70.49%	29.51%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	99.03%	0.97%
5	BANK OF BARODA	78.40%	21.60%
6	INDIA IDEAS COM LIMITED	98.43%	1.57%
7	CANARA BANK	100.00%	0.00%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	76.92%	23.08%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
11	EURONET SERVICES INDIA PRIVATE LIMITED	98.75%	1.25%
12	THE FEDERAL BANK LIMITED	65.63%	34.38%
13	HDFC BANK LIMITED	40.33%	59.67%
14	ICICI BANK LIMITED	99.19%	0.81%
15	IDBI BANK LIMITED	15.00%	85.00%
16	IDFC BANK LIMITED	78.15%	21.85%
17	INDUSIND BANK LIMITED	83.24%	16.76%
18	INDIAN OVERSEAS BANK	91.12%	8.88%
19	EBIX CASH	100.00%	0.00%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	82.23%	17.77%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	91.30%	8.70%
24	PAYTM PAYMENTS BANK LIMITED	99.75%	0.25%
25	PAYU PAYMENTS PRIVATE LIMITED	72.22%	27.78%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	NIL	NIL
31	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	89.46%	10.54%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	99.11%	0.89%
5	BANK OF BARODA	93.92%	6.08%
6	INDIA IDEAS COM LIMITED	99.93%	0.07%
7	CANARA BANK	100.00%	0.00%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	71.79%	28.21%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
11	EURONET SERVICES INDIA PRIVATE LIMITED	99.18%	0.82%
12	THE FEDERAL BANK LIMITED	37.50%	62.50%
13	HDFC BANK LIMITED	44.44%	55.56%
14	ICICI BANK LIMITED	100.00%	0.66%
15	IDBI BANK LIMITED	26.98%	73.02%
16	IDFC BANK LIMITED	90.81%	9.19%
17	INDUSIND BANK LIMITED	90.97%	9.03%
18	INDIAN OVERSEAS BANK	84.25%	15.75%
19	EBIX CASH	100.00%	0.00%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	71.88%	28.13%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	36.61%	63.39%
24	PAYTM PAYMENTS BANK LIMITED	98.56%	1.44%
25	PAYU PAYMENTS PRIVATE LIMITED	94.05%	5.95%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	NIL	NIL
31	YES BANK LIMITED	100.00%	0.00%

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	94.31%	5.69%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	97.77%	2.23%
5	BANK OF BARODA	84.02%	15.98%
6	INDIA IDEAS COM LIMITED	98.89%	1.11%
7	CANARA BANK	100.00%	0.00%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	81.25%	18.75%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
11	EURONET SERVICES INDIA PRIVATE LIMITED	99.69%	0.31%
12	THE FEDERAL BANK LIMITED	36.36%	63.64%
13	HDFC BANK LIMITED	46.92%	53.08%
14	ICICI BANK LIMITED	98.85%	1.15%
15	IDBI BANK LIMITED	10.17%	89.83%
16	IDFC BANK LIMITED	65.74%	34.26%
17	INDUSIND BANK LIMITED	81.52%	18.48%
18	INDIAN OVERSEAS BANK	93.60%	6.40%
19	EBIX CASH	100.00%	0.00%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	71.48%	28.52%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	92.31%	7.69%
24	PAYTM PAYMENTS BANK LIMITED	99.95%	0.05%
25	PAYU PAYMENTS PRIVATE LIMITED	87.34%	12.66%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	98.72%	1.28%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	0.00%	100.00%
30	UNION BANK OF INDIA	NIL	NIL
31	YES BANK LIMITED	100.00%	0.00%

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	99.54%	0.46%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	97.70%	2.30%
5	BANK OF BARODA	86.79%	13.21%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	CANARA BANK	97.31%	2.69%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	0.00%	100.00%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	66.67%	33.33%
11	EURONET SERVICES INDIA PRIVATE LIMITED	99.57%	0.43%
12	THE FEDERAL BANK LIMITED	64.79%	35.21%
13	HDFC BANK LIMITED	53.75%	46.25%
14	ICICI BANK LIMITED	99.43%	0.57%
15	IDBI BANK LIMITED	18.99%	81.01%
16	IDFC BANK LIMITED	94.16%	5.84%
17	INDUSIND BANK LIMITED	78.74%	21.26%
18	INDIAN OVERSEAS BANK	87.20%	12.80%
19	EBIX CASH	97.37%	2.63%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	68.99%	31.01%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	3.45%	96.55%
24	PAYTM PAYMENTS BANK LIMITED	99.53%	0.47%
25	PAYU PAYMENTS PRIVATE LIMITED	85.71%	14.29%
26	STATE BANK OF INDIA	98.61%	1.39%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	99.16%	0.84%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	0.00%	0.00%
31	YES BANK LIMITED	100.00%	0.00%

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	96.83%	3.17%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	93.59%	6.41%
5	BANK OF BARODA	81.72%	18.28%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	CANARA BANK	100.00%	0.00%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	0.00%	100.00%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
11	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
12	THE FEDERAL BANK LIMITED	40.48%	59.52%
13	HDFC BANK LIMITED	43.33%	56.67%
14	ICICI BANK LIMITED	89.19%	10.81%
15	IDBI BANK LIMITED	23.96%	76.04%
16	IDFC BANK LIMITED	86.47%	13.53%
17	INDUSIND BANK LIMITED	83.51%	16.49%
18	INDIAN OVERSEAS BANK	97.38%	2.63%
19	EBIX CASH	80.43%	19.57%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	98.42%	1.58%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	NIL	NIL
24	PAYTM PAYMENTS BANK LIMITED	99.96%	0.04%
25	PAYU PAYMENTS PRIVATE LIMITED	87.69%	12.31%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	NIL	NIL
31	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	100.00%	0.00%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	98.66%	1.34%
5	BANK OF BARODA	95.65%	4.35%
6	INDIA IDEAS COM LIMITED	100.00%	0.00%
7	CANARA BANK	97.10%	2.90%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	100.00%	0.00%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
11	EURONET SERVICES INDIA PRIVATE LIMITED	100.00%	0.00%
12	THE FEDERAL BANK LIMITED	58.20%	41.80%
13	HDFC BANK LIMITED	18.79%	81.21%
14	ICICI BANK LIMITED	76.92%	23.08%
15	IDBI BANK LIMITED	0.00%	100.00%
16	IDFC BANK LIMITED	93.84%	6.16%
17	INDUSIND BANK LIMITED	93.95%	6.05%
18	INDIAN OVERSEAS BANK	90.13%	9.87%
19	EBIX CASH	52.38%	47.62%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	89.36%	10.64%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	NIL	NIL
24	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
25	PAYU PAYMENTS PRIVATE LIMITED	96.53%	3.47%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	100.00%	0.00%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	0.00%	0.00%
31	YES BANK LIMITED	50.00%	50.00%

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK	91.73%	8.27%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	98.23%	1.77%
5	BANK OF BARODA	94.79%	5.21%
6	INDIA IDEAS COM LIMITED	99.22%	0.78%
7	CANARA BANK	70.39%	29.61%
8	CSC E GOVERNANCE SERVICES INDIA LIMITED	42.86%	57.14%
9	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
10	EQUITAS SMALL FINANCE BANK LIMITED	NIL	NIL
11	EURONET SERVICES INDIA PRIVATE LIMITED	98.78%	1.22%
12	THE FEDERAL BANK LIMITED	20.00%	80.00%
13	HDFC BANK LIMITED	41.41%	58.59%
14	ICICI BANK LIMITED	95.49%	4.51%
15	IDBI BANK LIMITED	32.86%	67.14%
16	IDFC BANK LIMITED	78.49%	21.51%
17	INDUSIND BANK LIMITED	91.83%	8.17%
18	INDIAN OVERSEAS BANK	65.03%	34.97%
19	EBIX CASH	52.27%	47.73%
20	JIO PAYMENTS BANK	100.00%	0.00%
21	THE JAMMU AND KASHMIR BANK LIMITED	93.33%	6.67%
22	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
23	PUNJAB NATIONAL BANK	NIL	NIL
24	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
25	PAYU PAYMENTS PRIVATE LIMITED	97.14%	2.86%
26	STATE BANK OF INDIA	100.00%	0.00%
27	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
28	INGENICO EPAYMENTS INDIA LIMITED	99.79%	0.21%
29	UCO BANK	NIL	NIL
30	UNION BANK OF INDIA	0.00%	100.00%
31	YES BANK LIMITED	NIL	NIL

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform

Sr.No.	Bharat Bill Payment Operating Unit Name	0 to 5 Days (Complaint Resolved %)	Greater than 5 days (Complaint Resolved %)
1	AIRTEL PAYMENTS BANK LIMITED	77.50%	22.50%
2	AU SMALL FINANCE BANK	100.00%	0.00%
3	AXIS BANK LIMITED	100.00%	0.00%
4	INFIBEAM AVENUES LIMITED	96.50%	3.50%
5	BANK OF BARODA	89.24%	10.76%
6	INDIA IDEAS COM LIMITED	99.60%	0.40%
7	CANARA BANK	86.01%	13.99%
8	UNION BANK OF INDIA LIMITED	NIL	NIL
9	CSC E GOVERNANCE SERVICES INDIA LIMITED	NIL	NIL
10	DOMBIVLI NAGRI SAHAKARI BANK LIMITED	NIL	NIL
11	EQUITAS SMALL FINANCE BANK LIMITED	100.00%	0.00%
12	EURONET SERVICES INDIA PRIVATE LIMITED	99.51%	0.49%
13	THE FEDERAL BANK LIMITED	41.00%	59.00%
14	HDFC BANK LIMITED	29.62%	70.38%
15	ICICI BANK LIMITED	90.38%	9.83%
16	IDBI BANK LIMITED	27.91%	72.09%
17	IDFC BANK LIMITED	70.94%	29.06%
18	INDUSIND BANK LIMITED	91.71%	8.29%
19	INDIAN OVERSEAS BANK	91.17%	8.83%
20	EBIX CASH	100.00%	0.00%
21	JIO PAYMENTS BANK	100.00%	0.00%
22	THE JAMMU AND KASHMIR BANK LIMITED	94.51%	5.49%
23	KOTAK MAHINDRA BANK LIMITED	100.00%	0.00%
24	PAYTM PAYMENTS BANK LIMITED	100.00%	0.00%
25	PAYU PAYMENTS PRIVATE LIMITED	99.07%	0.93%
26	PUNJAB NATIONAL BANK	NIL	NIL
27	STATE BANK OF INDIA	100.00%	0.00%
28	TJSB SAHAKARI BANK LIMITED	100.00%	0.00%
29	INGENICO EPAYMENTS INDIA LIMITED	93.84%	6.16%
30	UCO BANK	NIL	NIL
31	BANK OF BARODA	NIL	NIL
32	YES BANK LIMITED	0.00%	100.00%

Note:

Complaints are raised in scenarios like:

Amount is deducted and no confirmation received to the customer
Amount deducted from customer but not received by biller etc.

NIL - No complaints raised with respective Operating Unit in the given month

COU – Customer Operating Units are entities that have on-boarded multiple channels on the BBPS platform for consumers to transact

BOU - Biller Operating Units are entities that have on-boarded biller(s) on the BBPS platform