NPCI/ BBPCU is fully committed to maintain and protect the privacy, secrecy, security and integrity of the information received by it from persons accessing its website, its members and their customers in accordance with applicable statutes, rules, regulations and directions issued thereunder. NPCI/ BBPCU adopts and implements best international standards and practices for protection, non-disclosure and privacy of information.
BBPS’s website enables a visitor to access several other websites on which NPCI/BBPCU has no control. NPCI/ BBPCU is not responsible for the content and the privacy practices of such websites. NPCI/ BBPCU encourages a visitor to examine each website’s privacy statement.
Enquiries on the BBPS website (Bharatbillpay.com)
When you make an enquiry about BBPS on the BBPS website, you will provide to us:
The personal information you provide in relation to any enquiry will be collected by NPCI/ BBPCU for the purpose of resolving the queries and reaching out to you with appropriate resolution. NPCI/ BBPCU may also disclose your information if required to do so by law, or if you request it to do so.
As a corporate body NPCI/ BBPCU maintains the records and information in a safe and secured manner as per its policy and in compliance with the statutory provisions and directions for the period required by it and as prescribed by laws and rules etc. NPCI/ BBPCU does not allow any unauthorized access to the information stored by it in paper or electronic form. The information is securely stored and access is restricted to authorised personnel only. NPCI/ BBPCU incorporates confidentiality clause in non-disclosure agreement with entities having business with NPCI/ BBPCU to keep personal information secure and confidential and not to disclose the personal information to others, unless required by law or by an order of a court or by written instruction by NPCI/ BBPCU. Such non-disclosure agreements stipulate that all personal information obtained by other party from the arrangement with NPCI/ BBPCU will be returned or destroyed on termination/expiry of the non-disclosure agreement.
It is NPCI’s/BBPCU’s commitment to ensure that there are appropriate operational, physical, electronic, procedural and technical safeguards against any unauthorized access or breach of data security to avoid any loss or damage to the owners of confidential information. Some of the salient features of information security system are as under:
Email correspondence sent to NPCI/ BBPCU is treated as record and will be retained as required by law. The name and address details of senders are neither added to a mailing list nor disclosed to third parties without consent of the sender unless required by law. Email messages may be monitored by website support staff of NPCI/ BBPCU for system trouble shooting and maintenance purposes.
If anybody has any query about privacy and security practices of NPCI/ BBPCU, he may send his query by email to firstname.lastname@example.org