Bharat Bill Pay Agent Institution

Who is An agent institution?

Entities who currently offer or who wish to offer bill payment service to its customers through physical (agents, bank-branches, business correspondents etc.) or digital channels (website, Internet-banking, mobile-app etc.)
All the entities, who have not received in-principle authorisation from Reserve Bank of India to act as a BBPOU or who have not applied may be eligible to become an Agent Institution under the BBPS scheme
These are the entities that could be on-boarded in the BBPS ecosystem by entities called as BBPOUs.

Benefits of being
an Agent Institution

Join BBPS and expand your business horizons!

Assurance of dealing with stable entities like banks and non-banks who have been duly authorised by RBI to operate as BBPOU.

Easier and single integration with a Consumer BBPOU.

Access to all billers of various categories under BBPS via the single BBPOU.

Can become the single touch-point for customers via various channels.

Centralized Complaint and Settlement Dispute management for easier resolution of customer complaints and grievances.

Standards driven bill payment system and scheme governance.

Apart from the primary business, the Agent Institution gets an opportunity to increase footfall on account of bill payment business.

Increased revenue opportunities due to increase in bill payment transactions of various categories.

Roles & responsiblities

You are an asset! Your role will enhance the bill payment system in India!

CUSTOMER TOUCH-POINT:

Provide customer touch points through physical outlets or digital channels for payment of any recurring payments bills under Bharat BillPay

CUSTOMER ASSISTANCE:

Complaint Resolution: Help customers in raising complaint and resolve the same with the Customer BBPOU.

INSTANT CONFIRMATION:

The customer should be given instant confirmation of bill payments in accordance with the Brand Guidelines of Bharat BillPay with Be-assured symbol

AWARENESS:

Payment of bills: Customer should be made aware about actual realization/ settlement cycle for the bills to be paid.

Charges: Customer should be made aware about extra Customer Convenience Fee (C.C.F), if any, which customer may have to pay for bill payments in a physical outlet. Such charges shall not exceed the maximum amount prescribed by the scheme.

Bharat BillPay brand Visibility:

Bharat Billpay logo or trademark should be prominently displayed at the collection points as per the guidelines laid down by BBPCU as per Brand Guidelines to identify the physical as Bharat BillPay enabled Service Point.

Become an Agent-Institutions Easily!

1

Select a Consumer BBPOU of your choice who has received authorisation from RBI. Can choose up to maximum 2 BBPOUs

See the List of Consumer BBPOUs

2

Submit the “Agent-Institution Consent” form to the concerned BBPOU

Download the Consent Form now

3

Complete required Documentation and on-boarding process with the BBPOU

Check the Pre-requisites and other documents

4

Adhere to BBPS technical standards & API specifications for smooth integration.

Know more about BBPS Technical standards

5

Develop your application front-end according to Bharat BilPay Brand Guidelines and Front-end Guidelines

Check the Brand Guidelines

6

Get your channels like Internet, Mobile, Branch or Agents/Bank-branches active under Bharat BillPay via the selected BBPOU

To know More-Read AI FAQs

Know your Pre-requisites!

DO's

To get access to BBPS application module through only one designated BBPOU only.
In case, the Agent-institution has physical channels like agents, bank-branches or business correspondents, it has to submit a list of theses to its BBPOU.
To make available at least a minimum number of modes of payments at its outlets/ customer service points. Modes of payment under BBPS would also be configured as per Biller requirement. In addition to cash acceptance the outlets will have to ensure an electronic mode of payment is put in place over a reasonable period of time, not exceeding one year from the commercial launch of BBPS.
All the Billers and Categories listed on Bharat BillPay must be displayed on the front-end channel within TAT

Don’ts

Cannot have direct tie-up with billers
Cannot have bilateral arrangement with other Aggregators/service providers doing bill payment

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