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Overview & Benefits Roles & responsibilities Process of becoming an agent Pre-requisites

Who is An agent

Become the easiest touchpoint for a customer

  • Agents are the customer touch points and service points in the Bharat BillPay Ecosystem which will be available in the following forms:
    • Bank-Branch offices
    • Collection centres
    • Business Correspondents
    • Retail Outlets
    • Other Services Points
  • An Agent would be sole the touch-point for Customers to walk in any Outlet/service point with Bharat BillPay Logo and make a bill payment.
  • Agents can accept bill payments through various modes. Agents may be on-boarded either directly by BBPOU or by Agent Institutions to offer BBPS services.

Benefits of becoming
an Agent

Increased revenue opportunities due to increase in bill payment transactions

No major need to expand the existing infrastructure

Increased customer footfall and hence cross selling opportunities

Increased customer trust due to association with Bharat BillPay

Assurance of dealing with authorised RBI entities

Roles & responsiblities

CUSTOMER TOUCH-POINT

Shall provide the customer touch points for payment of all recurring bills part of Bharat BillPay ecosystem

BBPS BRAND VISIBILITY

A Bharat BillPay logo or trademark will be prominently displayed at the collection points as per the guidelines laid down by BBPCU to identify agent’s outlet as Bharat BillPay enabled Service Point.

COMPLIANCE

Compliance and adherence to all procedural guidelines and standards of BBPS.

HANDLING COMPLAINTS & DISPUTES

Agents to assist customers for grievance and other transactional complaints. Also sensitively handle the customer in case of any dispute and grievance/s.

INSTANT RECEIPT AND CONFIRMATION

The customer shall be given an instant confirmation of bill payment and printed receipt in accordance with the standards and guidelines of Bharat BillPay with a Be-Assured mark.

Process of becoming an Agent

Partner with BBPS and get instant access to all Billers!

1

Connect with a Consumer BBPOU or a live Agent-Institution .

Connect to BBPOU or live Connect to Agent-Institution
2

Agents will submit required KYC and location details and other documents to the selected BBPOU or Agent-institution of its choice

Check Pre-requisites now!
3

Get the Bharat BillPay application module from BBPOU or concerned Agent-institution on your mobile or laptop or POS or any other

4

Display the Bharat BillPay Logo and other essential details like Name, Agent-ID, hours of operation name of the BBPOU or the Agent Institution to whom it is affiliated

What documents are required?

BBPOU/ Agent-Institution and the concerned Agent/Bank-branch/Business Correspondent will complete the following pre-requisites and documentation.


  • Business address authorization letter and licence/authorization to carry on to business.
  • Compliance of KYC (Generally accepted proof of identity and address as required for opening bank accounts as per extant instructions. Illustratively, for proof of identity: Govt. Issued Photo ID or Aadhaar number or PAN card; for proof of address: current or permanent residential address proof or Aadhaar card or current address recorded in bank account)
  • Credibility check and credentials verification, account with any bank.
  • Information to be displayed at each outlet:
    1. Name of the outlet, agent ID, hours of operation, name of the BBPOU or the Agent Institution to whom it is affiliated.
    2. Type of bills that are accepted and mode of payments that are accepted
    3. Timelines for transaction completion.
    4. Customer Service Helpline no. /email Id of the BBPOUs, BBPOU ID. Or Agent-institution ID
    5. Process of registration of complaints: Complaints regarding bill paid through BBPS can be made irrespective of the BBPOU outlet where the bill is paid. Customer service helpline no. /email Id of the BBPOUs. TAT for complaint resolution. Details required for lodging the compliant i.e. mobile number and transaction reference identifier.
  • BBPOU shall confirm the availability of at least a minimum number of payment modes (credit card/debit card/IMPS/UPI/Cash) at the agent's outlet.